JOBS EXPERT jobs - Technical Support Engineer

Job Description: - Inbound / Outbound Technical Support.

Interface with Customers via Inbound or Outbound calls or the Internet for the purpose of resolving routine problems with products or services like enterprise servers / cloud computing.

Roles & Responsibilities:
o Greet Customers in a courteous, friendly, and professional manner using agreed upon procedures.
o Clarify Customer requirements; probe for and confirm understanding of requirements or problem.
o Support Customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
o Troubleshoot Customer issues related to enterprise / exchange server & cloud computing.

Candidate Profile-
o Any Graduate - Any Postgraduate - Any Undergraduate - Drop out (Experienced) / (pursuing with 12 months technical support experience.o Btech, BCA, MCA, Freshers are also eligible.
o Salary upto 5.8 LPA
o Excellent verbal skills in English Language.
o SERVER knowledge is must.
o Excellent knowledge of Exchange Server 2007/2010, Active Directory & Operating Systems
o Network troubleshooting and should be well versed with Microsoft Office Outlook 2003/2007/2010.
o Flexible with 24/7 Environment.
Simmi ,