Technical Support Engineer

Qtel Comtech Limited
Experience : Freshers
Education : BVSc, BBA/BBM, BFA, BSc, BCA...
Location : Gurgaon(Sector 29, Gurgaon )
Per Month: Rs. 10,000 - Rs. 15,000
Posted on 06 Dec 19
Job is expired
Job DescriptionLast Date 09 Dec 19

: As a technical support/helpdesk employee, you’ll be

  • Monitoring and maintaining the Computer Kiosk systems and networks in a technical support role.
  • Tasks will include installing and configuring kiosk systems, diagnosing hardware/software faults and solving technical problems, either over the phone or by mobilising the local contact or face to face
  • Remote Desktop Support using RDP
  •  Working with customers/employees to identify kiosk problems and advising on the solution and resolving the problem
  •  Logging and keeping records of customer queries
  •  Analysing call logs so you can spot common trends and underlying problems
  • Updating self-help documents so customers can try to fix level 1 problems themselves
  • Working with field engineers to visit customers if the problem is more serious
  • Testing and fixing faulty equipment

 

Job Type : Full Time
Interview Type : Face to Face Interview
Company Description

Qtel is an ISO 9001-2000 & 10002:2004 Certified Company founded in 1999. We leverage our strength in critical technology for self-service commerce in banking, transportation, utility, bill-pay solutions end-to-end. These are innovative, reliable and easy to use and can be configured to suit a variety of applications and consumer needs.  Qtel’s wide range of solutions & products are currently deployed with leading companies processing millions of transactions. Our service & support ensures consumer delight. 

Job is expired
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