A Leading MNC jobs - Technical Support Engineer

Technical Support Engineer

A Leading MNC
experience Fresher
salary 15,000 - 30,000 Per Month
Posted: 2 Years ago
Views:
Applications:
Openings: 1

Job Description

Hi All, 
All Freshers can apply who has basic Digital Marketing and SQL knowledge
Best opportunity to entry level Freshers. 
Night shift and Rotational shifts. 
Should have good email writing and communication skills 

Responsibilities:
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles
Follow the SLA for issues with respect to the severity.

Requirements:
In-depth knowledge in the product that the technician is supporting.
Strong problem-solving skills
Excellent client-facing skills
Excellent written and verbal communication skills

Job Particulars

Role 
Who can apply Freshers
Hiring Process Face to Face Interview, Written-test, Telephonic Interview
Employment Type Full Time
Job Id 945535
Job Category Tech Support
Locality Address Ameerpet, Hitech City , Miyapur , S R Nagar , Secunderabad
State Telangana
Country India

About Company

A Leading MNC
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