Technical Support Engineer

Hyrefox Consultants
Experience : 1 to 4 Years
Education : M.Com, BBA/BBM, MA, BSc, BCA...
Location : Hyderabad, Chennai
Per Month: Rs. 30,000 - Rs. 40,000
Posted on 04 Jan 20
Apply now
Job DescriptionLast Date 02 Feb 20
Description:

Key Requisite:

  • Excellent spoken and written English.
  • Prior international Technical call taking experience.
  • Managing service requests from receipt to its closure.
  • Review requests for approvals.
  • Experience in Active Directory, User policies, and security policies.
  • Experience in order management and following up pending orders.
  • Managing security groups of users as per request.
  • Creation, modification, Deletion of distribution groups.
  • Experience in Catalogue management.
  • Ability to handle single user requests and bulk requests.
  • Supplier delivery management.
  • Prioritize requests based on priority. To work on administrative moves.
  • Working on escalations raised by users.
  • Identify service corrections required periodically and participate in SIPs.
  • Understanding on Service Now and ITSM ticketing tools.
  • Flexible to work in rotational shifts.
  • Work in a high-pressure environment.
  • Comfortable working 24/7 including Night Shifts.

Key Responsibilities:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in chat/email or over the phone.
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Description:

Key Requisite:

  • Excellent spoken and written English.
  • Prior international Technical call taking experience.
  • Managing service requests from receipt to its closure.
  • Review requests for approvals.
  • Experience in Active Directory, User policies, and security policies.
  • Experience in order management and following up pending orders.
  • Managing security groups of users as per request.
  • Creation, modification, Deletion of distribution groups.
  • Experience in Catalogue management.
  • Ability to handle single user requests and bulk requests.
  • Supplier delivery management.
  • Prioritize requests based on priority. To work on administrative moves.
  • Working on escalations raised by users.
  • Identify service corrections required periodically and participate in SIPs.
  • Understanding on Service Now and ITSM ticketing tools.
  • Flexible to work in rotational shifts.
  • Work in a high-pressure environment.
  • Comfortable working 24/7 including Night Shifts.

Key Responsibilities:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in chat/email or over the phone.
Apply now
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