Digitral Pvt Ltd jobs - Technical Support Engineer

• Working knowledge of Linux along with a strong base of Networking concepts.
• Hands-on with MySQL database and Query operations.
• Working Knowledge of open-source software like Wire Shark, Post-Man, Apache Tomcat, J-Boss, HA proxy & Nginx.
• Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
• Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure/Service Support team members.
• Responsible for deploying the regular code updates across all the environments including Dev/QA/Staging (as and when required). 
• Understand the Client's Business and Prioritize things accordingly.
• Diagnose Problems/Issues/Defects, and be able to communicate well with the customer.
• Investigate technical issues with client integrations or internal systems. 
• Guiding customers through setup/use of platform features and APIs.
• Coordinate with the Development team to troubleshoot and devise solutions
• Maintain documentation and playbooks related to Support and System Operations
• Work in a Change Management and Ticketing environment (Like Jira Service Management & Service Now).