Technical Support Engineer jobs in Hyderabad at Quixy

Technical Support Engineer

Responsibilities:

Deliver tier I & II technical support effectively for customers while following support processes, systems, best practices and technology.
Develop thorough understanding of the product and remain up tdate on new product features.

Register incidents, received by web, e-mail and phone, in support system
Resolve incidents. Use available Knowledge Base, manuals or other reference materials as required.
Respond tcases in a professional and timely manner and frequently update the ticket status tthe customer till successful resolution tensure high customer satisfaction.
Investigate and resolve Incidents without known solutions
Contribute solutions tKnowledge Base
Liaise with Senior Technical Support Engineer or Principle Technical Support Engineer on complex cases, as appropriate
Escalate cases t3rd Line and R&D, as appropriate
Continuously improve customer service, productivity, and processes
Ensure compliance with key support metrics (KPIs, SLAs, CSAT etc.)
Provide input tmanager on customer services and support challenges.

Requirements:

Extremely customer focused with proven customer service skills
Extremely strong written and verbal communication skills in English
2+ years’ experience as Technical Support Engineer with experience in helpdesk tools like Zohodesk, Remedy and Contact Center applications. Experience in Technical Support with SaaS companies a plus
Thorough understanding of the technical support lifecycle
Proven ability tplan, organize and lead in a dynamic work environment.
Self-driven with ability tmulti-task and aptitude tlearn new technologies.

Educational Qualification Requirements: Ba

Quixy is a NoCode Platform and a digital transformation platform helping businesses enhance efficiency, transparency and productivity of business operations by empowering business users with no coding skills to automate processes and build unlimited enterprise-grade applications, using simple drag and drop design, ten times faster compared to traditional approach.