Technical Support Engineer jobs in Hyderabad at SabSafe

Responsibilities:

· Research and identify solutions to software and hardware issues
· Diagnose and troubleshoot technical issues, including account setup and network configuration
· Ask customers targeted questions to quickly understand the root of the problem
· Track computer system issues through to resolution, within agreed time limits
· Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
· Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
· Provide prompt and accurate feedback to customers
· Refer to internal database or external resources to provide accurate tech solutions
· Ensure all issues are properly logged
· Prioritize and manage several open issues at one time
· Follow up with clients to ensure their IT systems are fully functional after troubleshooting
· Prepare accurate and timely reports
· Document technical knowledge in the form of notes and manuals
Requirements:
· Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
· Hands-on experience with Android/ iOS environments and understanding of PHP is a MUST.
· Good understanding of computer systems, mobile devices and other tech products
· Ability to diagnose and troubleshoot basic technical issues.
· Familiarity with remote desktop applications and help desk software (eg. Zendesk)
· Excellent problem-solving and communication skills.
· Ability to provide step-by-step technical help, both written and verbal
· BS degree in Information Technology, Computer Science or relevant field
· Additional certification in Tech Support or related is a plus.
· Must have handled Network issues or DB issues before.
· Languages to be known are English and Hindi.

Sabsafe Mobile App is a Security App (Sab (meaning 'all') for societies, corporate offices, large resorts or bungalows, shopping malls etc. This is a simple-to-use, security system to check and allow residents, workers, pre-registered persons along with their cars with minimum trouble or delay. At the same time, we can capture details of visitors coming in and going out along with their pictures, government ID etc.