Technical Support Engineer jobs in KochiThiruvananthapuram at Deepija Telecom Pvt. Ltd.

Job description

We are looking for Technical Support Engineer for Kerala Location. The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.

Responsibilities

Install and configure the computer applications
Monitor and maintain computer networks
Maintain good and smooth communication with customers through different channels like web, email, and phone
Prioritizing and managing the workflow
Maintaining procedural documents and reports
Ability to learn and work on changing technologies
Great analytical and problem-solving skills help in resolving the issue faster
Strong troubleshooting, diagnosing skills to resolve technical issues
Good knowledge of computer systems, mobiles, and other techs
Strong customer focus and technical knowledge of the company products or services

Qualifications

Min 6 months of Experience in Hardware and Networking.
Customer service oriented.
Strong written, verbal and troubleshooting skills.
Key Skills : Installation, Configuration, Troubleshooting, Linux OS.

Who We Are?

Deepija Telecom is a product-based company and a market leader in Telecom Applications. Deepija has proved its leadership be it premises-based solutions or Hosted/ Cloud Telecom Solutions. The ConVox suite of applications includes Omni Channel Contact Center Solution, Customized IP-PBX, Conference Bridge, Broadcasting Tool, IVR, and many other solutions with the latest communication technologies. These solutions are integrated with leading CRMs like SalesForce. We believe that every business irrespective of its size should be able to utilize all call center features. We are a premier provider of call center solutions, comes with a versatile range of customization as per business needs. Our innovative technologies enable our customers to utilize intelligence for a more accurate and complete understanding of their call center challenges and opportunities, and ConVox provides expert guidance and robust implementations to our customers.

We put our values into everything we do. Deepija Telecom Pvt. Ltd. has following core values.