Job Description :-
As a Support Engineer, your main role is to provide excellent customer-focused service, encompassing application availability, performance tuning, 1st and 2nd level support and root cause analysis. - The Application Support Engineer will provide a highly effective, proactive and responsive applications support service to all queries and issues., ensuring that the applications/systems operate efficiently, reliably and to agreed SLA's and KPI's.
Responsibilities :-
First level of investigation of any issue.- Providing support to clients (Internal/External) on call/emails directly and providing resolution and steps.- RCA of recurring issues and automate manual tasks.- Coordination for system and software releases with the development team and manage the gaps in Implantation or risk assessment.- Troubleshooting areas of performance and identifies effective solutions to resolve issues both immediate and for the longer term.- Work closely with all levels of operations.- Should be a team player and should have to work together value.
Requirements :- 2-4 years strong background in service delivery and/or L2/L3 Support management with a proven track record of delivering a first-class customer-focused support service.- 2-3 years of hands-on experience on all or some of the following; Python and Shell Scripting or any other scripting language, SQL, Mongo, should be able to write complex queries, rest API, JSON.- Experience of working on tools like Jira, having knowledge on ticketing tools will be an added advantage.- Experience of working and supporting applications hosted on AWS is a huge plus.- Bachelor's degree or higher in Computer Science, Computer Engineering or related field.
2 to 3 Years 
Salary not disclosed 
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