CyberQ Consulting jobs - Technical Support Engineer

Technical Support Engineer

CyberQ Consulting
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 3 Years ago
Views: 1
Applications: 1
Openings: 1

Job Description

The role guarantees tremendous leadership and resume-building in a short time for someone looking to accelerate their career progression well ahead of the normal curve.

Role Includes But Not Limited To
  • Understanding Operating Systems like Windows 7,8,10 and MacOS.
  • Troubleshooting Network and Internet Issues for Teachers.
  • Fixing Software and Drivers on Teacher Systems.
  • Understanding of Settings and Control Panel Options.
  • Fixing Issues in Device Manager and External Devices.
  • Understanding Latest Privacy Settings and Access Control in Devices.
  • Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.
  • Excellent oral communication skills with a passion to resolve customer queries successfully and quickly.
  • Adept at technology to troubleshoot and ensure smooth online class experience.
  • Active listening skills, patience and detail obsession to maintain call logs.
Responsibilities
  • Identify and resolve technical issues promptly and successfully (TAT 10 minutes).
  • Answer technical and service questions about the product.
  • Ownership for the team mission to create a 5-Star experience for every customer
Additional Information

Primary Responsibilities :
  • Identify and resolve technical issues promptly and successfully (TAT 10 minutes).
  • Answer technical and service questions about the product.
Additional Responsibilities
  • Ownership for the team mission to create a 5-Star experience for every recruit.
Reporting Team

Reporting Designation: Team Lead - Teacher Recruitment

Reporting Department: Ops - Delivery, Teacher Recruitment

Educational Qualifications Preferred

Category : Technical Diploma/Technical Course, Associate's Degree/College Diploma, Bachelor's Degree, Master's Degree, Professional Course

Field specialization : Information Technology

Degree : Master of Computer Applications - MCA, Bachelors of Computer Applications - BCA, Post Graduate Diploma in Computer Management - PGDCM, Post Graduate Diploma in Computer Application - PGDCA, Bachelor of Science - B.Sc, Master of Science - M.Sc

Required Training/s : IT hardware & Network / Trouble Shooting

Key Performance Indicators
  • Identify and resolve technical issues promptly and successfully (TAT 10 minutes)
  • Willingness to work in Night Shift (Non-Rotational)
Required Skills : IT Systems and Trouble Shooting
  • A bachelor's degree is required. Graduate in Computer Science/IT or strong passion for device and software tech debugging
  • Min. 1-3 years relevant experience OR Fresher Can Also APPLY
Important to note : This position is aligned to International Markets (US/ UK)
  • Willingness to work in Night Shift (Non-Rotational)
  • Work timings: Shift will start after 8 PM. (There is No Fixed Shift)
  • A Night Shift Allowance is applicable: Estimated at 15% of the basic Salary.
  • No transport facility provided (Except only for Female employees)
Required Qualification : Graduate in Computer Science/IT



Job Particulars

Who can applyFreshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id374231
StateMaharashtra
Country India

About Company

CyberQ Consulting
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