The role guarantees tremendous leadership and resume-building in a short time for someone looking to accelerate their career progression well ahead of the normal curve.
Role Includes But Not Limited To
- Understanding Operating Systems like Windows 7,8,10 and MacOS.
- Troubleshooting Network and Internet Issues for Teachers.
- Fixing Software and Drivers on Teacher Systems.
- Understanding of Settings and Control Panel Options.
- Fixing Issues in Device Manager and External Devices.
- Understanding Latest Privacy Settings and Access Control in Devices.
- Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.
- Excellent oral communication skills with a passion to resolve customer queries successfully and quickly.
- Adept at technology to troubleshoot and ensure smooth online class experience.
- Active listening skills, patience and detail obsession to maintain call logs.
Responsibilities
- Identify and resolve technical issues promptly and successfully (TAT 10 minutes).
- Answer technical and service questions about the product.
- Ownership for the team mission to create a 5-Star experience for every customer
Additional Information
Primary Responsibilities :
- Identify and resolve technical issues promptly and successfully (TAT 10 minutes).
- Answer technical and service questions about the product.
Additional Responsibilities
- Ownership for the team mission to create a 5-Star experience for every recruit.
Reporting Team
Reporting Designation: Team Lead - Teacher Recruitment
Reporting Department: Ops - Delivery, Teacher Recruitment
Educational Qualifications Preferred
Category : Technical Diploma/Technical Course, Associate's Degree/College Diploma, Bachelor's Degree, Master's Degree, Professional Course
Field specialization : Information Technology
Degree : Master of Computer Applications - MCA, Bachelors of Computer Applications - BCA, Post Graduate Diploma in Computer Management - PGDCM, Post Graduate Diploma in Computer Application - PGDCA, Bachelor of Science - B.Sc, Master of Science - M.Sc
Required Training/s : IT hardware & Network / Trouble Shooting
Key Performance Indicators
- Identify and resolve technical issues promptly and successfully (TAT 10 minutes)
- Willingness to work in Night Shift (Non-Rotational)
Required Skills : IT Systems and Trouble Shooting
- A bachelor's degree is required. Graduate in Computer Science/IT or strong passion for device and software tech debugging
- Min. 1-3 years relevant experience OR Fresher Can Also APPLY
Important to note : This position is aligned to International Markets (US/ UK)
- Willingness to work in Night Shift (Non-Rotational)
- Work timings: Shift will start after 8 PM. (There is No Fixed Shift)
- A Night Shift Allowance is applicable: Estimated at 15% of the basic Salary.
- No transport facility provided (Except only for Female employees)
Required Qualification : Graduate in Computer Science/IT