Job description for Platform Integration & Technical Support Engineer - Technical Support Team
The Technical Support Engineer will provide customer-focused technical Level 2 support to Technology end users internally in Lionbridge and to our external customers. They will work closely with other Support Engineers along with Development and Product Management to make our software more intuitive and easier to support. The candidate will have key knowledge of Lionbridge Language Technology and how teams use this to deliver to our customers.
What You Will Do
Provide Level 2 support to Technology customer/end users and Lionbridge.
Work closely with Development and Product Management to make our software more intuitive and easier to support.
Update and create online knowledgebase articles to reduce support requests.
Creates temporary 'work-arounds' for immediate customer/ end users issues where appropriate
Provides assistance, problem resolution, and training on tools and products to other technical support personnel
Work in a 25/5 Shift model
As we are supporting our Customers 24/7 there may be times when some off hours work may be required. This may contain overtime hours to be completed along with off hours calls(for which there is an expectation to answer/follow on) escalations in order to support our Technology Incident PO process. Remuneration for this work will be provided per local HR guidelines
Technical Requirements In Order To Be Successful
Knowledge of Lionbridge's Technology and key knowledge of how these are used by Lionbridge OPS
TW, TMS, FW, LCX, Gemini, CTE
Ability to understand SQL queries and create simple queries
Competency in at least one scripting language (eg Python/PowerShell) a bonus
Key Requirements In Order To Be Successful
Excellent English verbal and communication skills.
Two plus years experience working in the Localization Business
Ability to diagnose, report, troubleshoot, obtain results, and provide solutions for a broad range of technical problems.
Excellent understanding of Lionbridge operational process when involving Lionbridge partners to complete translation activities.
Excellent customer service skills, including the ability to deal calmly, positively, and professionally in tense or elevated situations with upset or frustrated end users of support.
Shows ability to dig into technical issues to identify route cause and derive impact
Ability to work Shift Model
In Return You Can Expect
The ability to work on a wide variety of Lionbridge Applications and new technologies
The ability to influence the roadmap of Lionbridge Applications
Work in a friendly remote team with counterparts worldwide
The ability to drive support process improvements which improves Lionbridge's ability to support our customers needs.
Be a better candidate than others by watching these Job-related videos.
Lionbridge recruiting Technical Support Engineer Experienced(2.5 Years) candidates candidates nearby Mumbai,.Lionbridge vacancies for Technical Support Engineer is recruited through Written-test, Face to Face Interview etc. Lionbridge Company recruits a lot of Experienced(2.5 Years) candidates candidates every year based on the skills . The candidates with BE/B.Tech, ME/M.Tech are selected to full fill the vacancies in Engineer job field. The candidates nearby Mumbai, can apply for Technical Support Engineer position in Lionbridge. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Lionbridge recruitment, candidates are mostly chosen for the department of Engineer . To learn more about the current jobs and other details, it is better to go through official site of Lionbridge and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Lionbridge and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Lionbridge and near your city and get a secured career.