Serving Skill jobs - Technical Support Engineer

Technical Support Engineer

Serving Skill
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 3 Years ago
Views: 1
Applications: 2
Openings: 1

Job Description

Job Description
  • Due to COVID-19 We are making candidates join remotely please ensure if all the candidates have Laptops/ Desktop along with Broadband / Dongle Connections. We will also reimburse their phone and internet bills post joining.
The role guarantees tremendous leadership and resume-building in a short time for someone looking to accelerate their career progression well ahead of the normal curve.

Role Includes But Not Limited To
  • Understanding Operating Systems like Windows 7,8,10 and MacOS.
  • Troubleshooting Network and Internet Issues for Teachers.
  • Fixing Software and Drivers on Teacher Systems.
  • Understanding of Settings and Control Panel Options.
  • Fixing Issues in Device Manager and External Devices.
  • Understanding Latest Privacy Settings and Access Control in Devices.
  • Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.
  • Excellent oral communication skills with a passion to resolve customer queries successfully and quickly.
  • Adept at technology to troubleshoot and ensure smooth online class experience.
  • Active listening skills, patience and detail obsession to maintain call logs.
Responsibilities
  • Identify and resolve technical issues promptly and successfully (TAT 10 minutes).
  • Answer technical and service questions about the product.
  • Ownership for the team mission to create a 5-Star experience for every customer
Additional Information

Primary Responsibilities
  • Identify and resolve technical issues promptly and successfully (TAT 10 minutes).
  • Answer technical and service questions about the product.
Additional Responsibilities
  • Ownership for the team mission to create a 5-Star experience for every recruit.
  • Reporting Team
  • Reporting Designation: Team Lead - Teacher Recruitment
  • Reporting Department: Ops - Delivery, Teacher Recruitment
Educational Qualifications Preferred
  • Category: Technical Diploma/Technical Course, Associate's Degree/College Diploma, Bachelor's Degree, Master's Degree, Professional Course
  • Field specialization: Information Technology
  • Degree: Master of Computer Applications - MCA, Bachelors of Computer Applications - BCA, Post Graduate Diploma in Computer Management - PGDCM, Post Graduate Diploma in Computer Application - PGDCA, Bachelor of Science - B.Sc, Master of Science - M.Sc
Required Training/s: IT hardware & Network / Trouble Shooting

Key Performance Indicators
  • Identify and resolve technical issues promptly and successfully (TAT 10 minutes)
  • Willingness to work in Night Shift (Non-Rotational)
  • Required Skills: IT Systems and Trouble Shooting
  • A bachelor's degree is required. Graduate in Computer Science/IT or strong passion for device and software tech debugging
  • Min. 1-3 years relevant experience OR Fresher Can Also APPLY

Job Particulars

Who can applyFreshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id384095
StateMaharashtra
Country India

About Company

Serving Skill
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