ADVANCE COMPUTER SERVICES LIMITED jobs - Technical Support Engineer

Position: Technical Support (Specialist/Administrator)

Primary Responsibilities:

We are seeking an experienced Help Desk Technician to provide support for Microsoft-based systems. The role includes troubleshooting our clients’ IT issues and supporting their variety of applications and technology needs.

Our ideal candidate will bring:

·         3 years of outstanding customer service experience

·         1 year of IT help desk experience

·         1 year of Windows/macOS operating systems experience

·         Strong working knowledge of:

v  Windows

v  Active Directory

v  Networking

v  Mail systems

v  Hardware installations

·         A passion for technology, innovation, and making a difference

·         Exceptional documentation skills

·         An eagerness to learn and improve

·         A positive personality and attitude

·         Can thrive under pressure and meet deadlines

·         Ability to be adaptable, flexible, and a multi-tasker

·         Superior verbal and written communication skills

·         A bachelor’s degree, college diploma or equivalent

What you will receive:

·         A company focused on making a great company culture

·         An opportunity to make a difference in the company and to be rewarded for doing so

·         A company that is ever-changing with core principles that are unwavering

·         An opportunity to grow rapidly with the company with a defined career ladder

·         A generous compensation package, bonus potential and benefits

·         Variety in the work that is performed in a fast-paced environment

·         A company that is invested in your continuous improvement and growth   

Tech Skills -

·         Windows 7

·         Windows 10

·         Sever 2008

·         Server 2012

·         Office 365

·         Microsoft Office

·         Printers

·         Phone Systems (VOIP) – Avaya, Allworx, Free PBX, PBX systems

Systems

·         Ticketing systems - Autotask, Remedy, ConnectWise, Spice Works

·         RMM Platforms – Solarwinds, N-able, AVG Managed Workplace, Continuum, Kaseya, Jamf

Soft Skills

·         Customer service experience

·         Clear spoken English

·         Attention to detail

·         Grammar expert

Certifications

·         Microsoft certifications – MCSA, MCSE, MCP

·         Cisco certifications – CCENT, CCNA, CCNP

·         Apple certifications

Education– Any Graduate, College degree or higher