Responsible for providing telephone/email/chat, online, social media
and remote diagnostic technical support of desktops, portables, peripherals
(e.g., printers, projectors, etc.) and software custom or off the shelf
software – industry or proprietary.
Answers questions about installation, operation, configuration,
customization, and usage of assigned products.
Responsible for following defined policies & procedures (e.g
verifies warranty entitlement, etc).
Applies diagnostic techniques to identify problems, investigate causes
and recommend solutions to correct failures.
Time management skills Knowledge of job associated database, software
and documentation Problem solving skills Results driven Mentoring and
coaching skills Strong technical aptitude; troubleshooting skills
Good communication Skills
Good Written Skills
Good Typing Skill ( Added on advantage)
Fair understanding about operating system. Must have been worked on at
least a couple of operating systems
Basic Understanding of networking
Resolves complex issues forwarded by other team members (e.g.
executive technical escalations).
Solves problems for customers with challenging expectations (often
escalated or irate).
Maintains/builds relationships with other groups that impact the
technical aspect for phone support (e.g. tool content teams, product group).
Participates with leaders to determine focus areas for technical
improvements (e.g. establishes targeted mentoring programs, consults on
incentives related to technical performance).
Excels at tolerance for processes and people.
May coach team members in achievement of metric results.
Excels at recognizing internal and external customer’s needs and
todays fast-changing business environment, organizations need to
respond quickly to changes. Next Level Business Services (NLB Services)
partners with its clients to support process innovation and implement
technology solutions, enabling them to stay at the top of the rapidly
brings functional, technical and industry expertise to provide end to
end implementation and support of all major enterprise apps (ERPs, CRMs,
BPMs and BI platforms); we integrate SAP, Oracle and other apps so that
our clients can derive business value from best of breed solutions.
Indirect Tax Digital Transformation
We have a
team of Tax technology experts to resolve your challenges in the
Indirect Tax Life Cycle and Global Trade Management System from initiate
transaction, determine, record, reconcile, to reporting and compliance.
Our offerings are Tax Automation (Integration of ERPs with Tax
Engines),Robotics Process Automation (RPA),and Tax Data Analytics.
Process Innovation & Program Management
Services utilizes Six Sigma & Lean methodologies to help you
incorporate best practices and implement a standard process across the
organization. A digitization program or a platform implementation may
follow a process improvement project our project managers are industry
practitioners who will help keep your critical project on time and