Technical Support Engineer

NLB Services
Posted on 27 May 19
Job DescriptionLast Date 26 Jul 19

Job Description

  • Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software – industry or proprietary.
  • Answers questions about installation, operation, configuration, customization, and usage of assigned products.
  • Responsible for following defined policies & procedures (e.g verifies warranty entitlement, etc).
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.

Required Skills:

  • Time management skills Knowledge of job associated database, software and documentation Problem solving skills Results driven Mentoring and coaching skills Strong technical aptitude; troubleshooting skills
  • Good communication Skills
  • Good Written Skills
  • Good Typing Skill ( Added on advantage)
  • Fair understanding about operating system. Must have been worked on at least a couple of operating systems
  • Basic Understanding of networking
Principal Responsibilities

  • Resolves complex issues forwarded by other team members (e.g. executive technical escalations).
  • Solves problems for customers with challenging expectations (often escalated or irate).
  • Maintains/builds relationships with other groups that impact the technical aspect for phone support (e.g. tool content teams, product group).
  • Participates with leaders to determine focus areas for technical improvements (e.g. establishes targeted mentoring programs, consults on incentives related to technical performance).
  • Excels at tolerance for processes and people.
  • May coach team members in achievement of metric results.
  • Excels at recognizing internal and external customer’s needs and expectations

Job Type

Interview Type

Written-test, Face to Face Interview

Company Description
n today’s fast-changing business environment, organizations need to respond quickly to changes. Next Level Business Services (NLB Services) partners with its clients to support process innovation and implement technology solutions, enabling them to stay at the top of the rapidly changing environment. Enterprise Solutions Our team brings functional, technical and industry expertise to provide end to end implementation and support of all major enterprise apps (ERPs, CRMs, BPMs and BI platforms); we integrate SAP, Oracle and other apps so that our clients can derive business value from “best of breed” solutions. Indirect Tax Digital Transformation We have a team of Tax technology experts to resolve your challenges in the Indirect Tax Life Cycle and Global Trade Management System from initiate transaction, determine, record, reconcile, to reporting and compliance. Our offerings are Tax Automation (Integration of ERPs with Tax Engines),Robotics Process Automation (RPA),and Tax Data Analytics. Process Innovation & Program Management NLB Services utilizes Six Sigma & Lean methodologies to help you incorporate best practices and implement a standard process across the organization. A digitization program or a platform implementation may follow a process improvement project – our project managers are industry practitioners who will help keep your critical project on time and on-budge
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