To provide world-class service to all small business customers in a customer-centric environment.
· Candidates should have Good Knowledge of troubleshooting, maintenance, configuration, backup, server admin, and Technical support.
· Handle issues regarding Cisco, Routers, Switches, LAN & WAN & MAN connection, and also deals with Installation, Configuration, Maintenance, and Troubleshooting.
· Job roles involve the support of products on Windows Server, UNIX, Mainframe, Share Point, and Active Directory.
· Good knowledge in the Installation of hardware & Software.
· Work on Client Servers like Windows, Linux, UNIX
· Work on various Software-Applications
· Ability to troubleshoot common PC issues (Optional)
· Antivirus monitoring
· Assisting customers with inquiries while providing consultative support and recommendations.
· Successfully performs against department scorecard metrics including Quality Assurance, First Contact
· Resolution and Customer Satisfaction Rating.
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