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Technical Support Engineer

Genesishrs
Freshers
12,000 - 27,000 Per Month
Posted on 26 Nov 18
Job DescriptionLast Date 25 Jan 19

Roles & Responsibilities will be like below:

  • Knowledge of Operating System/Application: Windows 2008 or 2012 Server, Windows 7/8/10 Professional, Microsoft Office 365/2016.
  • Software installations and troubleshooting of all types of customer-oriented field problems, network setting for TCP/IP and Internet setup.
  • Trouble shooting of all types of Hardware and software applications problems.
  • Configuring & troubleshooting of Desktop/Laptops for L1, L2 & L3 levels & Managing backup and recovery.
  • Configuring & troubleshooting of printer, scanner & LAN related issues reported by users.
  • Installation and configuring of wireless Data Cards in user’s laptops.
  • Exposure in Active Directory user creation & deletion.
  • Maintenance and Troubleshooting of connectivity problems using Ping, Trace route.
  • Trouble shooting hardware, software & networking problems.
  • Monitoring of virus issues through Symantec Endpoint Protection antivirus.
  • Password creation & resetting to end users through remote desktop.
  • Resolving tickets with in the SLA which is raised from End User side.
  • Maintaining Assets through Asset Management Tools.
  • Participate in an on-call rotation.
Qualifications & Skills Required:
  • Any Graduate from any field can apply for this profile including B.E/B.Tech with less than 65% Aggregate.
  • Undergraduates should be minimum a HSC pass candidate.
  • The candidate SHOULD HOLD EXCELLENT COMMAND AND FLUENCY IN ENGLISH.
  • Should be compatible to work in a Rotational Shift 24 * 7 shifts.
Benefits:
  • Pick and Drop Facility
  • 5 Days Job / 2 Days OFF
  • Job Type : Full-Time

There will 3 Rounds minimum to understand the candidates capabilities:

  • Hr Round ( Introductory Part)
  • Versant Round ( Automised Round to check the Speech & pronunciation proficiency)
  • Ops Round ( Technical Round)
  • VNA Round ( Voice & Accent Round) if Needed.

Job Type

Interview Type

Written-test, Face to Face Interview

Company Description
Greetings for the day Readers,We Genesis HR Services in Pune have been working for the past 10 years in the field of ITES/BPO/ITO/KPO by providing the right kind of resources and manpower services to the clients needs. Our major clients requirements are people with appropriate qualifications , work experience , SkillSets, Functional knowledge about their domains, know how or updates in currents trends of markets, etc. We work ourselves to look for candidates in field of BPOs as per the criteria for VOICE / NON-Voice / Back OFFICE/ etc for a variety of process they cater to.
We try and help every candidate search the kind of job he is looking into a ITES/BPO/ITO/KPO Industry with his expectations and as per company policies.
Regards ,Kuldeep Sr HR Recruiter+91 Mail Your CVs
TeamLease