A Client of Freshersworld jobs - Technical Support Engineer

Technical Support Engineer

A Client of Freshersworld
experience Fresher
salary Salary not disclosed
qualification
Read More...
share this job
save job
Job is expired
Posted: 2 Months ago
Views: 1
Applications: 1
Openings: 1

Job Description

Technical Support Engineer

Role and Responsibilities:-

Recognize and minimize client impact by using timely and appropriate escalation processes to engage other Support teams.
Adhere to the first response and case update frequency SLA and continuously improve the response and resolution time to maintain high customer satisfaction. For Global, Elite Program will need to follow stricter SLAs
Record and document each step of the problem-solving effort including any interaction with the client.
Sharing knowledge and expertise with the team and with the clients, such as writing technotes etc.
Ensuring that an adequate amount of process is followed. If applicable, recommends and implements new or improvements to existing technical support tools, procedures, and processes
Understanding, narrowing and defining the scope of clients' concerns in terms of stating the problem and understanding its scope
Managing client expectations and understanding the nature of the issue in terms of technical impact and pervasiveness
Utilizing technical and negotiation skills and collaborating with L3 / Dev to prioritize and diagnose problems to resolution using problem determination/problem analysis skills.
Make timely, accurate and complete updates in case information to document all activities relating to the clients’ reported problems (including issue severity, business impact, troubleshooting actions taken and planned, testing performed and resulting outcomes, issue validation procedures and solutions given
Communicating updates and action plans to customers or IBM representatives via the support portal, phone and email as per response guidelines

Required Technical and Professional Expertise:-

Experience with Big Data and Hadoop software stack: HDFS, Hive, HBase, Ambari and Cloudera Manager is preferred but not mandatory.
Ability to multi-task in a fast-paced environment.
Strong active listening skills and excellent written and oral communications skills.
This role will require working a shifted work week, weekends and some public holidays as part of a global worldwide support team
Relevant experience as a DBA/Backend developer with strong knowledge of SQL engine, federation and query optimization.
Experience working on Linux (and UNIX) operating systems in a server environment.
Hands-on experience on deploying or supporting databases on Public Cloud (AWS, Azure, IBM, Google).
Strong working knowledge of Container technologies/platforms (Docker, Kubernetes, Openshift).

More information about this Technical Support Engineer Job

Please go through the below FAQs to get all answers related to the given Technical Support Engineer job

  1. What are the job requirements to apply for this Technical Support Engineer job position?
    • Ans: A candidate must have a minimum of fresher as an Technical Support Engineer

  2. What is the qualification for this job?
    • Ans: The candidate can be a Graduate from any of the following: BE/B.Tech, ME/M.Tech

  3. What is the hiring Process of this job?
    • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

  4. This Technical Support Engineer is a work from home job?
    • Ans: No ,its not a Work from Home Job.

  5. How many job vacancies are opening for the Technical Support Engineer position?
    • Ans: There are immediate 1 job openings for Technical Support Engineer in our Organisation.

  6. Who is eligible to apply for this Technical Support Engineer job?
    • Ans: The mentioned job is open to both Male and Female candidates.


Job Particulars

Role Engineer
Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1745659
Job Category Core Technical
StateMaharashtra
Country India

About Company

A Client of Freshersworld
Similar Jobs
Mechanical Engineer
A CLIENT OF FRESHERSWORLD
experience Fresher
locationPune
salary 25,000 - 30,000 Per Month
1 Month ago
Quick Apply
Automation Engineer
A CLIENT OF FRESHERSWORLD
experience Fresher
locationPune
salary 25,000 - 30,000 Per Month
1 Month ago
Quick Apply
Data Science Engineer
CLIENT OF FRESHERSWORLD
experience Fresher
locationPune
salary 25,000 - 30,000 Per Month
1 Month ago
Quick Apply
Mechanical Engineer
CLIENT OF TEAMLEASE SERVICE LTD
experience Fresher
locationPune
salary 25,000 - 50,000 Per Month
26 Days ago
Quick Apply
Electrical Engineer
A CLIENT OF FRESHERSWORLD
experience Fresher
locationPune
salary 25,000 - 50,000 Per Month
1 Month ago
Quick Apply
Mechanical Engineer
CLIENT OF FRESHERSWORLD
experience Fresher
locationPune
salary 25,000 - 50,000 Per Month
1 Month ago
Quick Apply
Mechanical Engineer
A CLIENT OF FRESHERSWORLD
experience Fresher
locationPune
salary 25,000 - 50,000 Per Month
1 Month ago
Quick Apply
Mechanical Engineer
URJA BIO SYSTEM PVT LTD
experience Fresher
locationPune
salary 20,000 - 35,000 Per Month
1 Month ago
Quick Apply
Mechanical Design Engineer
A CLIENT OF FRESHERSWORLD
experience Fresher
locationPune
salary 20,000 - 35,000 Per Month
1 Month ago
Quick Apply
Industrial Engineer
CLIENT OF FRESHERSWORLD
experience Fresher
locationPune
salary 20,000 - 35,000 Per Month
1 Month ago
Quick Apply
Software Test Engineer
A CLIENT OF FRESHERSWORLD
experience Fresher
locationPune
salary 20,000 - 35,000 Per Month
1 Month ago
Quick Apply
Civil Engineer
A CLIENT OF FRESHERSWORLD
experience Fresher
locationPune
salary 20,000 - 35,000 Per Month
1 Month ago
Quick Apply
Mechanical Engineer
A CLIENT OF FRESHERSWORLD
experience Fresher
locationPune
salary 20,000 - 35,000 Per Month
1 Month ago
Quick Apply
Mechanical Engineer
M-TECH DESIGN SOLUTION
experience Fresher
locationPune
salary 5,000 - 13,000 Per Month
29 Days ago
Quick Apply
Mechanical Engineer
CLIENT OF TEAMLEASE
experience Fresher
locationPune
salary 25,000 - 50,000 Per Month
1 Month ago
Quick Apply
Associate Quality Engineer
A CLIENT OF FRESHERSWORLD
experience Fresher
locationPune
salary 25,000 - 50,000 Per Month
1 Month ago
Quick Apply
Electrical Engineer
A CLIENT OF FRESHERSWORLD
experience Fresher
locationPune
salary 25,000 - 50,000 Per Month
1 Month ago
Quick Apply
Quality Assurance Engineer
A CLIENT OF FRESHERSWORLD
experience 1 Year
locationPune
salary 25,000 - 50,000 Per Month
1 Month ago
Quick Apply
Mechanical Design Engineer
A CLIENT OF FRESHERSWORLD
experience Fresher
locationPune
salary 25,000 - 50,000 Per Month
1 Month ago
Quick Apply
Associate Software Engineer
A CLIENT OF FRESHERSWORLD
experience Fresher
locationPune
salary 25,000 - 50,000 Per Month
1 Month ago
Quick Apply
left slide     right slide
Active Jobs By Role
Accountant (288) Admin (13) Agriculture and Dairy (0) Architect (172) Bartender (0) Beauticians / Spa (10) Bouncer (2) BPO / Customer care (2859) Caretaker / Nanny (0) Carpenter (0) Cashier (1) Cleaner / Washer (2) Construction / Laborer (2) Content Writer (138) Counsellor (59) Cook / Chef (13) Data Analytics (11) Data Entry / Back Office (1026) Design / Animation (371) Delivery (25) Digital marketing / SEO (204) Draughtsman/Draftsman (2) Driver (2) Doctor / Physician (10) Electrician (12) Engineer (5190) Engraver (0) Event Planner (0) Fire Fighter (0) Fitter (3) Gardener(Mali) (0) Ground Staff (1) Hospitality Executives (68) Housekeeping (0) HR (354) Insurance Consultant (1) Lab Technician (1) IT Software-Engineer (4967) IT - Mobile Developer (816) IT Software-QA/Tester (35) IT Hardware Engineer (473) Language Translator (1) Legal (1) Librarian (0) Management Trainee (205) Mechanic (129) Media / Journalism (21) MIS Executive (4) Moulder (0) Nurse (147) Nutritionist / Dietician (0) Operations (6) Office Assistant / Helper (7) Operator / Machinist (1) Packager (10) Painter (0) Pharmacist / Medical Rep (35) Photographer / Videographer (1) Physiotherapist (0) Plumber (0) Research/JRF/SRF (5) Receptionist / Front Office (130) Retail / Store Executive (47) Rigger (0) Sales / Marketing (978) Security / Guards (1) Sports Trainer (0) Tailor/ dress designer (4) Teacher (87) Tool & Die Maker (1) Tourist Guide (0) Trainer (3) Waiter / Steward (0) Ward Boy (0) Warehouse Executive (5) Welder (1) Others (32)
safety tipsSafety Tips
Teamlease does not charge any kind of payment for a job.
get job tipsHow to get a Job early? Follow these tips

1.The more the Jobs you apply, the higher your chances of getting a job.

2. Keep your profile updated Update

Recruiters prefer candidates with complete profile information.

3. Keep visiting the Teamlease.com daily

Daily visit will ensure you won’t miss out on any Job opportunity.

4. Watch videos to improve Watch videos

Be a better candidate than others by watching these Job-related videos.