Technical Support Engineer

Entercoms Solutions Pvt. Ltd.
Freshers
Posted on 12 Jun 19
Job DescriptionLast Date 11 Aug 19

Upcoming drive is on 17th , 18th and 19th June

Reporting time: 10:30-11am

 

Interview process

·         Aptitude Test

·         HR Screening round

·         Technical round (computer H/W)

·         Operations round

Job Role & Requirement

• Provide L1 support to team members for tech support case log audits through email & chat

• Reviewing web based dispatch Orders and processing as per set guidelines

• Comprehending Troubleshooting notes on dispatch Orders and relating it with parts requested.

• Validating troubleshooting and correctness of the orders

• Willing to work in providing online support

• Compliance with company policy, process policy and procedure

• Perform as per the target set by the manager

• Schedule Adherence. (Be on time for shift) and flexible to work on any day of the week, in any time window as per the shift assigned.

• Be regular to work.

• Should be interested in building a long term career with the company and not use this job as a stop gap arrangement.

Skills:

 • Excellent Hardware knowledge of computers /basic functions, issues and troubleshooting.

• Good command over English language.

• Candidate must have good knowledge in Excel & troubleshooting.




Job Type

Interview Type

Written-test, Face to Face Interview

Company Description

Entercoms helps its customers accelerate the transformation of their service supply chains through deep domain expertise and technology. Entercoms achieves this through a BPaaS engagement model that focuses on business outcomes at speed. Within 90 days of their engagement, Entercoms’ clients see benefits in areas such as on-time delivery performance, asset uptime, spares inventory, forecast accuracy, field service technician utilization, remote diagnostics accuracy, and service revenue.

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