Entercoms Solutions Pvt. Ltd. jobs - Technical Support Engineer

Technical Support Engineer

Entercoms Solutions Pvt. Ltd.
experience Fresher
salary Salary not disclosed
qualification
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Posted: 4 Years ago
Views: 26
Applications: 0
Openings: 1

Job Description

Upcoming drive is on 17th , 18th and 19th June

Reporting time: 10:30-11am

 

Interview process

·         Aptitude Test

·         HR Screening round

·         Technical round (computer H/W)

·         Operations round

Job Role & Requirement

• Provide L1 support to team members for tech support case log audits through email & chat

• Reviewing web based dispatch Orders and processing as per set guidelines

• Comprehending Troubleshooting notes on dispatch Orders and relating it with parts requested.

• Validating troubleshooting and correctness of the orders

• Willing to work in providing online support

• Compliance with company policy, process policy and procedure

• Perform as per the target set by the manager

• Schedule Adherence. (Be on time for shift) and flexible to work on any day of the week, in any time window as per the shift assigned.

• Be regular to work.

• Should be interested in building a long term career with the company and not use this job as a stop gap arrangement.

Skills:

 • Excellent Hardware knowledge of computers /basic functions, issues and troubleshooting.

• Good command over English language.

• Candidate must have good knowledge in Excel & troubleshooting.





Job Particulars

EducationBE/B.Tech
Who can applyFreshers
Hiring Process Face to Face Interview, Written-test
Employment TypeFull Time
Job Id158518
Job Category Tech Support
StateMaharashtra
Country India

About Company

Entercoms helps its customers accelerate the transformation of their service supply chains through deep domain expertise and technology. Entercoms achieves this through a BPaaS engagement model that focuses on business outcomes at speed. Within 90 days of their engagement, Entercoms’ clients see benefits in areas such as on-time delivery performance, asset uptime, spares inventory, forecast accuracy, field service technician utilization, remote diagnostics accuracy, and service revenue.

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