Teltonika jobs - Technical Support Engineer

We are Teltonika. 

We break industry standards by making the Internet of Things (IoT) easy. 

We strive to have all of our products, while created based on cutting-edge technologies, become leaders in the market of the Internet of Things. 

The key to success is our talented and ambitious team. 

This is why our efforts to help and give all necessary tools for employees to become successful professionals are a priority to us.

Now we are constantly growing and looking for ambitious persons to join our team!

Experience: Ready to face challenges.

Job Locations: Pune

Role: Technical support Engineer Routing

Experience Required: Freshers to 2 yrs Exp.

The responsibilities include,

This is an individual contributor role. 

Should take up calls of the clients/customer, if the sales executive is unable to satisfy the technical queries of the client.

Lead and Drive Troubleshooting on Customer reported issues.

Isolate Product issues at the hardware/software level, replicate customer environments in the office, document communication among customers, engineering, and provide a final fix.

Be a customer supporter for timely resolution of the problems reported, understand the environment/network, and impact on business.

Gain in-depth knowledge of the infrastructure and technologies that are present in customers' network profiles; including their network topology, features, configurations, and service history, which results in faster resolution.

Good knowledge in reading and interpreting event and debug logs

Properly escalating unresolved issues.

Primary Skills Required:-

Excellent Customer handling and communication (verbal and written) skills

Thorough understanding of Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP)IP routing protocols (BGP, OSPF, ISIS)Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)Multicast protocols [IGMP, IGMP-snooping, PIM]MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS.Prefer to have understanding/Exposure/Expertise in one or more areas:

Advanced Multicast technologies- NG-MVPN, Draft RosenAdvanced Datacenter technologies- MC-LAG, VxLAN, EVPNPerl/Python/Unix/Expect scripting

Experience in Troubleshooting Datacenter center networks, Enterprise core networks.

Platform Knowledge: Routers, switches, Cisco, Arista, Alcatel, traffic generators (Ixia, Agilent)Preferred Certifications - JNCIS/JNCIP/JNCIE/CCNA/CCNP/CCIE and another equivalent