Imagicahealth jobs - Technical Support Engineer

Technical Support Engineer

Imagicahealth
experience Fresher
salary Salary not disclosed
qualification
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Job is expired
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Posted: 9 Months ago
Applications:
Openings: 1

Job Description

The objective of this Role:


  • Back office support for Software Solutions

  • Online and Telephonic Support to Clients


Responsibilities:


  • Online and Telephonic Support to Clients

  • Basic Testing of the solution

  • Functional support at the L1 level

  • Develop and update knowledge base articles to assist customers and internal teams.

  • Document and track customer interactions and resolutions in the support system.

  • Collaborate with internal teams to replicate and resolve complex issues.


Must have Skills:


  • Good Communication Skills (English proficiency)

  • Good Problem Solving & Client Handling Skills

  • Microsoft PPT, Excel and Word

  • Strong problem-solving skills and attention to detail.

  • Ability to work independently and as part of a team.




Job Particulars

Role  BPO / Customer care
Education B.Com, BBA/BBM, CS
Who can apply Freshers
Hiring Process Walk - In, Face to Face Interview
Employment Type Full Time
Job Id 1780664
State Gujarat
Country India

About Company

Exploring the intersections between design, digital health technology, and content marketing for leading brands.

We have an ex-marketer lead team of Medical writers, Graphic designers & Coders (iOS, Android, PHP). We serve Pharmaceuticals for bettering customer engagement, bringing patient centricity, improving control on the sales team & increasing the return on the investment for various marketing campaigns.

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