IAIsystem LLC jobs - Technical Support Engineer

Technical Support Engineer

IAIsystem LLC
experience 0 to 2 Years
salary 7,000 - 10,000 Per Month
qualification
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Posted: 4 Years ago
Views: 9
Applications: 3
Openings: 1

Job Description

Technical Support Engineer (Tele calling)
Tirunelveli
Experience: 0 - 2 yrs
Salary: Max 10k/month
Full time position
Excellent communication skills (English)

Primary responsibilities: -
• Respond to queries either in person or via chat, email, or phone
• Respond to email messages for users seeking help
• Diagnosing system errors and other issues
• Timely response to end users and closing of helpdesk tickets
• Serving as the first point of contact for users seeking technical assistance over the phone or email
• Follow up with users to ensure issue has been resolved.
• Run reports to determine malfunctions that continue to occur
• Remotely accessing hardware or software for user systems to make changes and fix problems
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Maintain periodic performance of computer systems.
• Record events and problems and their resolution in logs
• Resolve technical problems with Local Area Networks (LAN)
• Stay current with system information, changes and updates
• Install computer peripherals for users.
• Periodic maintenance of IT devices

Key Skills and Competencies:-
• Familiarity with both PC and Mac Hardware
• PC Assembling
• Familiarity with Client OS System (Windows/MAC)
• Good understanding in Infrastructure technologies (TCP/IP, DNS, DHCP, Active Directory)
• Ability to Troubleshoot and Diagnose Problems
• Familiarity with Network Repairs and Analysis
• Basic Knowledge in Office 365 environment (Not needed)
• Knowledge in Helpdesk Ticketing System, SLA, Escalation Matrix
• Good in communication and vendor management.



Job Particulars

Who can applyFreshers and Experienced (0 to 2 Years )
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id290544
StateTamil Nadu
Country India

About Company

iAisystem is an web development company always maintains its service with most modern recent trends on the market, providing its customers all over the world with high-end-class and simply extensible internet products. Solutions we offer range from developing custom website designs to developing business applications of any complexity.
    iAisystem provides professional website design, development and maintenance services. Our skilled web designers and developers accomplish various a variety of website projects ranging from brochure sites to multi-functional web portals. We provide complete front-end and back-end development based on the latest technologies and industry trends.
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