Acronis jobs - Technical Support Engineer Priority

Technical Support Engineer Priority

Acronis
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 28 Days ago
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Job Description

As Acronis is dedicated not just to Cyber Protection but to the general protection of its potential and current employees, recruitment and onboarding process are being held online during the current global COVID-19 situation.
Acronis leads the world in cyber protection - solving safety, accessibility, privacy, authenticity, and security (SAPAS) challenges with innovative backup, security, disaster recovery, and enterprise file sync and share solutions that run in hybrid cloud environments: on-premises, in the cloud, or at the edge. Enhanced by AI technologies and blockchain-based data authentication, Acronis protects all data, applications and systems in any environment, including physical, virtual, cloud, and mobile.

With dual headquarters in Switzerland and Singapore, Acronis protects the data of more than 5 million consumers and 500,000 businesses in over 150 countries and 20 languages.

At Acronis, we are currently looking for a support technical expert in specific Company’s products or services. Be the person responsible for resolving the customers’ technical incidents using your own expertise and extensive cooperation with the Company’s Engineering departments. Craft solutions, submit bug reports, coordinate complex tasks with other teams (Engineering, QA, DCO, Product Management),communicate with the customers to their complete satisfaction.

Responsibilities
  • Focus on fast and effective technical issues troubleshooting involving various software, networking and hardware environments
  • Perform technical analysis of customer issues and define plan for fixing them
  • Direct involvement with the product and engineering teams
  • Provide technical advice to junior staff members and review technical results, evaluations and analyses
  • Create Knowledge Base articles, best practice guides and other documentation

Skills & Experience
  • Fluent English (both verbal and written, Upper Intermediate as minimum)
  • Ability to describe the details on technical issues in all their complexity when needed
  • 2 or more years of work experience in an applicable industry and role are a plus
  • Great communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues
  • Responsible and quick to decide and act
  • Network troubleshooting (know how to use Wireshark, tcpdump, iperf; experience with deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers)
  • Windows Administrator
  • Linux Administrator is a plus
  • Virtualization experience is a plus
  • Business applications (should be familiar with one or more of the following: MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers)
  • Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues


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Job Particulars

Role Engineer
Job TypeApprenticeship
Hiring Process Face to Face Interview

About Company

Acronis
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Acronis recruiting Technical Support Engineer Priority Experienced(Fresher) candidates candidates nearby Delhi,.Acronis vacancies for Technical Support Engineer Priority is recruited through Written-test, Face to Face Interview etc.
Acronis Company recruits a lot of Experienced(Fresher) candidates candidates every year based on the skills . The candidates with Diploma, BE/B.Tech, ME/M.Tech, Other Course are selected to full fill the vacancies in Engineer job field. The candidates nearby Delhi, can apply for Technical Support Engineer Priority position in Acronis. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Acronis recruitment, candidates are mostly chosen for the department of Engineer . To learn more about the current jobs and other details, it is better to go through official site of Acronis and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Acronis and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Acronis and near your city and get a secured career.