Description:
Responsibilities
Participates as a member of an IT technical team supporting Business Applications and IT Infrastructure
Performs Basic/Moderate/Deep analysis of functional or service requirements using fundamental understanding of IT Business process or problems.
Resolves technical issues of moderate to high complexity within a given technical area.
Participates in a Bridge call to resolve Major incidents impacting application availability/performance/ data availability
Identify and resolve data flow and batch job issues based on alerts.
Applies technical knowledge to operate and administer infrastructure or software platforms of moderate/high complexity.
Partners with members of a given team or other IT teams as appropriate.
Identifies potential escalations and proactively alerts management
Reviews, implements and verifies changes/solutions of medium/high complexity and risk.
Works in a global environment collaborating with teams across the globe.
Works in a 24X7 operations environment in shifts
Education and Experience
Bachelor’s degree in Engineering - Computer Science or equivalent
2-5 years of related experience or Master’s Degree with up to 2 years’ experience.
Knowledge and Skills
Good verbal and written communications skills.
Working knowledge and experience in UNIX, Windows, Oracle/MS SQL server, SQL Queries.
Understanding and working knowledge of IT infrastructure environments (e.g. operating system, security, end user and server related applications).
Understanding and working knowledge of business IT applications.
Basic skills in scripting and / or programming language, but not mandatory.
Experience with monitoring and reacting to system events and end user / business requests.
Knowledge of Information Technology Infrastructure Library (ITIL) reference model is preferable.
Basic organizational and analytical skills.
Strong initiative, problem solving, priority setting, and collaboration skills.
Exhibits a high level of initiative and integrity. Possess creative ability, credibility and self-confidence
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