DELL jobs - Technical Support Engineer Virtualization

Technical Support Engineer Virtualization

DELL
experience 1 to 3 Years
salary Salary not disclosed
qualification
share this job
save job
Job is expired
Posted: 4 Years ago
Views: 7
Applications: 0
Openings: 1

Job Description

Technical Support Engineer (Virtualization, Server)

Location:  Chennai, India 

Job Family: Product-Services Engineering

Job ID: R25357 

Why Work For Us:
  • Dell is primed to recruit the best and brightest candidates from all across the globe. 
  • We take pride in fostering a winning, innovative, inclusive employee culture. 
  • We also take calculated risks and we celebrate big victories when they pay off.

Our EVP:
  • Our Culture Code unites us and makes us a great family of companies and a great place to work. 
  • It’s how we run the business, go to market, work together and provide inspirational leadership.
  • Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

Key Responsibilities:
  • Provide Technical support to Dell customers and partners via phone, email, or chat.  
  • Support associates, answer questions about installation, operation, customization, performance, and usage of Dell CCC/Wyse products (Thin Clients),SDN Products & Networking.  
  • Applies technical knowledge to analyze and use highly technical troubleshooting tools, content and analytical practices; uses operational and diagnostic procedures to resolve issues
  • Effectively communicates procedural and technical issues to internal and external customers in a fast-paced and customer critical environment
  • Assumes complete ownership of customer issue until resolved involving multiple inbound and outbound communications; owns the issue and engages/collaborates with multiple resources
  • May triage unresolved software issues according to department procedures and answer technical questions, resolve or escalate problems
  • After training/learning period, manages own schedule of cases, which includes determining priority levels and sometimes will include negotiating and setting expectations with customers
  • Maintains/builds relationships with other groups that impact the technical aspect for support services (e.g. tool content teams, product group)​​

Essential Requirements:
  • Should have good knowledge in Virtualization, Server Administration, Cloud concepts & Networking  
  • Microsoft Server OS 2003/2008/2012, SQL Server  
  • VMware - VMWare View (VCA/VCP is a plus),Virtual Machine Management, VM Storage, VM Networking 
  • Good knowledge of TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP)
  • Citrix - Citrix XenApp & XenDesktop (CCEA is a plus) 
  • Strong written/verbal communication & interpersonal skills 
  • Night shifts (EST / PST)
  • Strong telephone etiquette skills
  • Knowledge of products, customer service, policies and procedures
  • Problem-solving skills
  • Ability to work in a high-pressure environment
  • BE/BTech with 1 - 3 years Technical Support Experience​

Benefits:
  • We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
  • If you want to be at the leading edge of technically challenging customer support, this is your opportunity to develop with Dell.

Job Particulars

EducationBE/B.Tech
Who can applyExperienced (1 to 3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id166451
StateTamil Nadu
Country India

About Company

Dell does not have any policy of demanding money from candidates for attending interviews or for providing job offers. Genuine job openings in Dell are posted on the Dell career website and any job applications received by Dell will be reviewed and taken forward on merit based on the requirement within the company. The general public is hereby cautioned not to respond to or interact with any individual/entity who/which issues any emails/letters making demand for money from people on the pretext of being called for interviews/employment in Dell. Dell is not in any way connected/associated with such emails/letters, and therefore, cannot be held liable for the actions of either the perpetrators or the victims. Any person dealing with such individual/entities shall do so at his/her/their own risk and Dell shall not be responsible for any loss/injury arising therefrom. The public in general are also advised not to be attracted or lured by any communications that solicits payment and promises for interviews/employment.
Similar Jobs
Process Associate - Upselling / Renewal
VISHAKAN PLACEMENT SERVICE
experience 1 to 3 Years
locationHyderabad,Bangalore,Chennai
salary 15,000 - 18,000 Per Month
25 Days ago
Quick Apply
experience 1 to 3 Years
locationHyderabad,Bangalore,Chennai
salary 25,000 - 45,000 Per Month
17 Days ago
Quick Apply
left slide     right slide
Jobs By LocationVIEW ALL
Active Jobs By Role
Accountant (3638) Admin (20) Agriculture and Dairy (0) Architect (572) Bartender (0) Beauticians / Spa (16) Bouncer (0) BPO / Customer care (26073) Caretaker / Nanny (0) Carpenter (1) Cashier (1) Cleaner / Washer (0) Construction / Laborer (1) Content Writer (581) Cook / Chef (73) Counsellor (242) Data Entry / Back Office (15822) Data Analytics (2) Design / Animation (2995) Delivery (88) Digital marketing / SEO (898) Draughtsman/Draftsman (0) Doctor / Physician (76) Driver (7) Electrician (5) Engineer (38000) Engraver (0) Event Planner (0) Fire Fighter (1) Fitter (2) Gardener(Mali) (0) Ground Staff (3) Hospitality Executives (297) Housekeeping (8) HR (1703) Insurance Consultant (0) IT Hardware Engineer (1958) IT - Mobile Developer (2903) IT Software-Engineer (22962) IT Software-QA/Tester (19) Lab Technician (1) Language Translator (1) Legal (2) Librarian (0) Management Trainee (1279) Mechanic (470) Media / Journalism (294) MIS Executive (7) Moulder (0) Nurse (570) Nutritionist / Dietician (0) Office Assistant / Helper (9) Operations (9) Operator / Machinist (3) Packager (2) Painter (0) Pharmacist / Medical Rep (849) Photographer / Videographer (1) Physiotherapist (1) Research/JRF/SRF (67) Plumber (0) Receptionist / Front Office (1094) Retail / Store Executive (204) Rigger (0) Sales / Marketing (6808) Security / Guards (5) Sports Trainer (0) Tailor/ dress designer (90) Teacher (335) Tool & Die Maker (2) Tourist Guide (0) Trainer (10) Waiter / Steward (2) Ward Boy (0) Warehouse Executive (4) Welder (1) Others (732)
safety tipsSafety Tips
Teamlease does not charge any kind of payment for a job.
get job tipsHow to get a Job early? Follow these tips

1.The more the Jobs you apply, the higher your chances of getting a job.

2. Keep your profile updated Update

Recruiters prefer candidates with complete profile information.

3. Keep visiting the Teamlease.com daily

Daily visit will ensure you won’t miss out on any Job opportunity.

4. Watch videos to improve Watch videos

Be a better candidate than others by watching these Job-related videos.