Technical Support Engineer Virtualization

Experience : 1 to 3 Years
Education : BE/B.Tech
Location : Chennai
Posted on 05 Jul 19
Job DescriptionLast Date 03 Sep 19
Technical Support Engineer (Virtualization, Server)

Location:  Chennai, India 

Job Family: Product-Services Engineering

Job ID: R25357 

Why Work For Us:
  • Dell is primed to recruit the best and brightest candidates from all across the globe. 
  • We take pride in fostering a winning, innovative, inclusive employee culture. 
  • We also take calculated risks and we celebrate big victories when they pay off.

Our EVP:
  • Our Culture Code unites us and makes us a great family of companies and a great place to work. 
  • It’s how we run the business, go to market, work together and provide inspirational leadership.
  • Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

Key Responsibilities:
  • Provide Technical support to Dell customers and partners via phone, email, or chat.  
  • Support associates, answer questions about installation, operation, customization, performance, and usage of Dell CCC/Wyse products (Thin Clients),SDN Products & Networking.  
  • Applies technical knowledge to analyze and use highly technical troubleshooting tools, content and analytical practices; uses operational and diagnostic procedures to resolve issues
  • Effectively communicates procedural and technical issues to internal and external customers in a fast-paced and customer critical environment
  • Assumes complete ownership of customer issue until resolved involving multiple inbound and outbound communications; owns the issue and engages/collaborates with multiple resources
  • May triage unresolved software issues according to department procedures and answer technical questions, resolve or escalate problems
  • After training/learning period, manages own schedule of cases, which includes determining priority levels and sometimes will include negotiating and setting expectations with customers
  • Maintains/builds relationships with other groups that impact the technical aspect for support services (e.g. tool content teams, product group)​​

Essential Requirements:
  • Should have good knowledge in Virtualization, Server Administration, Cloud concepts & Networking  
  • Microsoft Server OS 2003/2008/2012, SQL Server  
  • VMware - VMWare View (VCA/VCP is a plus),Virtual Machine Management, VM Storage, VM Networking 
  • Good knowledge of TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP)
  • Citrix - Citrix XenApp & XenDesktop (CCEA is a plus) 
  • Strong written/verbal communication & interpersonal skills 
  • Night shifts (EST / PST)
  • Strong telephone etiquette skills
  • Knowledge of products, customer service, policies and procedures
  • Problem-solving skills
  • Ability to work in a high-pressure environment
  • BE/BTech with 1 - 3 years Technical Support Experience​

  • We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
  • If you want to be at the leading edge of technically challenging customer support, this is your opportunity to develop with Dell.
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
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