Technical Support Engineer Virtualization

DELL
Experience : 1 to 3 Years
Education : BE/B.Tech
Location : Chennai
Posted on 05 Jul 19
Job DescriptionLast Date 03 Sep 19
Technical Support Engineer (Virtualization, Server)

Location:  Chennai, India 

Job Family: Product-Services Engineering

Job ID: R25357 

Why Work For Us:
  • Dell is primed to recruit the best and brightest candidates from all across the globe. 
  • We take pride in fostering a winning, innovative, inclusive employee culture. 
  • We also take calculated risks and we celebrate big victories when they pay off.

Our EVP:
  • Our Culture Code unites us and makes us a great family of companies and a great place to work. 
  • It’s how we run the business, go to market, work together and provide inspirational leadership.
  • Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

Key Responsibilities:
  • Provide Technical support to Dell customers and partners via phone, email, or chat.  
  • Support associates, answer questions about installation, operation, customization, performance, and usage of Dell CCC/Wyse products (Thin Clients),SDN Products & Networking.  
  • Applies technical knowledge to analyze and use highly technical troubleshooting tools, content and analytical practices; uses operational and diagnostic procedures to resolve issues
  • Effectively communicates procedural and technical issues to internal and external customers in a fast-paced and customer critical environment
  • Assumes complete ownership of customer issue until resolved involving multiple inbound and outbound communications; owns the issue and engages/collaborates with multiple resources
  • May triage unresolved software issues according to department procedures and answer technical questions, resolve or escalate problems
  • After training/learning period, manages own schedule of cases, which includes determining priority levels and sometimes will include negotiating and setting expectations with customers
  • Maintains/builds relationships with other groups that impact the technical aspect for support services (e.g. tool content teams, product group)​​

Essential Requirements:
  • Should have good knowledge in Virtualization, Server Administration, Cloud concepts & Networking  
  • Microsoft Server OS 2003/2008/2012, SQL Server  
  • VMware - VMWare View (VCA/VCP is a plus),Virtual Machine Management, VM Storage, VM Networking 
  • Good knowledge of TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP)
  • Citrix - Citrix XenApp & XenDesktop (CCEA is a plus) 
  • Strong written/verbal communication & interpersonal skills 
  • Night shifts (EST / PST)
  • Strong telephone etiquette skills
  • Knowledge of products, customer service, policies and procedures
  • Problem-solving skills
  • Ability to work in a high-pressure environment
  • BE/BTech with 1 - 3 years Technical Support Experience​

Benefits:
  • We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
  • If you want to be at the leading edge of technically challenging customer support, this is your opportunity to develop with Dell.
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Dell does not have any policy of demanding money from candidates for attending interviews or for providing job offers. Genuine job openings in Dell are posted on the Dell career website and any job applications received by Dell will be reviewed and taken forward on merit based on the requirement within the company. The general public is hereby cautioned not to respond to or interact with any individual/entity who/which issues any emails/letters making demand for money from people on the pretext of being called for interviews/employment in Dell. Dell is not in any way connected/associated with such emails/letters, and therefore, cannot be held liable for the actions of either the perpetrators or the victims. Any person dealing with such individual/entities shall do so at his/her/their own risk and Dell shall not be responsible for any loss/injury arising therefrom. The public in general are also advised not to be attracted or lured by any communications that solicits payment and promises for interviews/employment.