Artech Infosystems jobs - Technical support Executive

We are hiring for DXC for Technical Support Executive

Job Role: Technical Support Executive
Domain: IT Hardware and Technical Support, Voice Process
Shift: Rotational Shifts/Night Shifts
Company: DXC
Number of Position: Multiple
Work location: Electronicity (Bangalore)
Pay roll: Artech Info systems
Required Experience: 0 to 3 years

Salary: 2.64 Lakhs P.A (264000)

Other benefits: Shift Allowances + Cab Facilities

Applicable Qualification:

Under Graduate: Any Stream

Post Graduate: Any stream

Year of Passed Out: 2015,2016,2017,2018 and 2019

Date of interview: Any day (Monday - Friday)

Job Description:

# resolving technical issues (hardware and OS) from incoming internal or external businesses and end user's contacts and proactive notification system
#providing excellent customer service support to Global customers during every single interaction 
#assisting end users to avoid or reduce problem occurrences

#adding case resolution to Knowledge Management System

#responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical).

Skills: 
# Interaction with Global Customers, Should Have Understanding Skills of International      Customers**
# Voice Process, English Communication Skill Is Mandatory** 

# Good Knowledge on Hardware and OS Skills* 

# Customer relationship management, Should be able to interact with global customers, Ready to accept Inbound and out bound proce