Black And White Business Solutions jobs - Technical Support Executive

Hiring for Technical Support Executive . Apply Now !!

Roles and Responsibilities

• Excellent communication skills to attend/resolve client issues on calls

• Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage

• Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory

• General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing

• Productivity applications like Microsoft office tools.

• Open to work in 24*7 and work from office environment

• Analytical problem solvers who will understand issues and to resolve customer issues

• Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently

• Being proactive and show the utmost respect for customer’s time

• Good time management, ensuring all contacts with customers add value

• Work from Office 

Desired Candidate Profile

• Graduate / Under Graduate can apply

• Experience providing technical support.

• Experience working in a team dedicated to providing technical support

• Excellent written and verbal communication - English

• Technical knowledge: Windows, MS Office applications, One Drive ,email, search, downloading / installing software

• Skilled multitasker, ability to troubleshoot, technical ,communication and typing skills .

Perks and Benefits

• Salary – Best in the market

• Unlimited Incentives based on performance

• 5 Days working

• 2 way transport