Technical support Executive

Black And White Business Solutions Pvt Ltd
Experience : Freshers
Location : Bangalore
Monthly Salary : Rs. 16,000 - Rs. 20,000
Posted on 06 Jul 19
Job DescriptionLast Date 04 Sep 19
Responsibilities
  • Technical support engineer - L1 - Skills - Tech knowledge. H/W & N/W.
  • Customer support engineer - L1 -  Good communication.
  • Coordinate desktop changes to avoid deployment collisions.
  • Prepare requests for rollout
  • Prioritize change requests
  • Create rollout plans for changes requests
  • Coordinate implementation process
  • Keep track of request and make sure they are implemented as planned
  • Participate in incident handling concerning desktop changes.
  • Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
  • Microsoft environment knowledge (desktop & server).
  • Have some level of technical understanding of the products building up a desktop service.
  • Experience from the desktop environment.
  • Understanding and experience of change management process.
Technical Requirements
  • Phone support experience necessary.
  • Technical Service desk or technical call center experience is necessary.
  • Disciplined, systematic problem solving skills required.
  • Windows Operating systems
  • Clients: Windows7, Windows Vista, Windows XP, Windows 2000
  • Servers: Windows 2000, Windows 2003, Windows 2008
  • To be scheduled for Interview
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Black and white solutions 
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