Technical Support Executive

Cogniter Technologies
Experience : 1 to 2 Years
Location : Chandigarh
Posted on 11 Oct 19
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Job DescriptionLast Date 10 Dec 19
Technical Support Executive (Job Code: CHD:TS)

Experience : 1-2 Years

  • Working with customers to identify software problems and advising on the solution.
  • Logging and keeping record of customer/employee queries.
  • Ability to give software Demo to customers.
  • Updating self help manual so customers/employees can try to fix problems themselves.
  • An in depth understanding of the software customers are using.
  • An ability to assess each customer or employees IT knowledge levels.
  • Logical thinker & Ability to deal with difficult callers.
  • Good communication skills.
  • Good analytical and problem solving skills
  • Comfortable to work in US shift.
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Cogniter Technologies has developed strong domain capabilities in delivering end-to-end Offshore web development services and solutions. Our great experience in offering quality offshore IT services including web design, website development, mobile application development, SEO and Internet marketing can take your business to new heights. We believe in what we do and this is the reason our team of experts are known for providing high class Offshore IT solutions that perform way beyond our client's expectations.
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