Technical support Executive jobs in Delhi at Digital India Corporation

Adv. No. - N-22030/17/2023-NeGD

Designation - Technical support Executive

Number of Job Vacancies - 6

Essential Qualification

Graduation/B.E/B. Tech./ MCA

Job Descriptions

Respond to daily operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements
Identify and diagnose issues and problems
Categorize and record reported queries and provide solutions
Support problem identification
Run monitoring reports for usage, performance, and/or availability
Advise users on appropriate course of action
Monitor issues from start to resolution; respond to tickets
Escalate, if needed, unresolved problems to a higher level of support
Provide essential online security advice and support
Monitor the availability of the Database events like DB availability, Instance availability and the space availability of disk drives and file systems.
Monitor the metric alerts, performance related issues like high CPU utilization, Application performance, high Memory utilization, Application tuning and Query tuning
Acknowledge the request for DB stop/start, user creation and grant specific data access to user

Required Experience

2+ years of proven experience in software development/testing/operations
1+ years of relevant experience of supporting IT operations
Good communication skills - verbal and written
Good debugging skills
Programming knowledge of MySql/ MongoDB , PHP related technologies
Working knowledge of Linux, shell scripting, OS Ticket
Experience of working for a government set up/ project is desirable
Professional certifications would be a plus

Important dates

Last date for submission of application: 15th August, 2024

Digital India Corporation has been set up by the ‘Ministry of Electronics & Information Technology, Government of India’, to innovate, develop and deploy ICT and other emerging technologies for the benefit of the common man. It is a ‘not for profit’ Company under Section 8 of the Companies Act 2013. The Company has been spearheading the Digital India programme of the Government of India and is involved in promoting use of technology for e-Governance, e-Health, Telemedicine, e-agriculture, e-Payments etc. The Digital India programme promotes safety and security concerns of growing cashless economy and addresses challenges confronting its wider acceptance. It also promotes innovation and evolves models for empowerment of citizens through Digital initiatives and promotes participatory governance and citizen engagement across the government through various platforms including social media.