Multigraphics jobs - Technical Support Executive

Technical Support Executive

Multigraphics
experience Fresher
salary 10,000 - 20,000 Per Month
qualification
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Posted: 2 Years ago
Views: 0
Applications: 2
Openings: 4

Job Description

Technical Support Executive

Responsibilities: 

Research and identify solutions to software and hardware issues 

●Diagnose and troubleshoot technical issues, including account setup and network 

configuration 

●Ask customers targeted questions to quickly understand the root of the problem 

●Track computer system issues through to resolution, within agreed time limits 

●Talk clients through a series of actions, either via phone, email, or chat, until they’ve 

solved a technical issue 

●Properly escalate unresolved issues to appropriate internal teams (e.g. software 

developers) 

●Provide prompt and accurate feedback to customers 

●Refer to internal database or external resources to provide accurate tech solutions 

●Ensure all issues are properly logged 

●Prioritize and manage several open issues at one time 

●Follow up with clients to ensure their IT systems are fully functional after 

troubleshooting 

●Conduct demonstration of various software products to potential customers 

●Prepare accurate and timely reports 

●Document technical knowledge in the form of notes and manuals 

Maintain jovial relationships with clients 


Job Particulars

EducationBCA, BE/B.Tech
Who can applyFreshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id678129
Job Category Tech Support
Locality Address Okhla
StateDelhi
Country India

About Company

Multigraphics Group is a Leading tech-driven E-Learning Software Development Company providing EduTech, Training & Development, Software & Mobile Apps Development, Exam & Assessment Solutions, Digital Marketing Solutions. We simplify, automate, digitize the business activities to make your presence worldwide & multiply your business output & profitability within the same resources.
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