Technical support Executive jobs in Delhi at POSist Technologies

Eligibility:

BE/ B.Tech from 2018-19 Batch.

Responsibilities:

Taking client queries related to technical issues – inbound/outbound/follow-ups
Provide assistance to clients over call/email/chat.
Registering issues and providing support remotely.
Creating a ticket on receiving the problem in the internal ticketing tool.
Understanding the problems related to hardware, printer, network, windows, POSist software and troubleshooting them.
Resolving the issues within the SLA or escalate to a level higher.
Following up with the client after resolving the problem and closing the ticket.
Adherence to the predefined roster for regular attendance.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Taking part in training and other learning opportunities to expand knowledge of company and position
Adhering to all company policies and procedures.
Develop and maintain a knowledge base of POSist's evolving products and services.

Requirements:

Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Applicants must be flexible with work schedule. Position entails various shifts in a 24/7 operation, rotational shifts (Which may include weekends and holidays).
Ability to understand hardware/software/networking issues and troubleshoot them
Strong time management and decision making skills
Adaptability and accountability
Knowledge of basic networking, switches, router is important.
Ability to work effectively in a team
Must be able to multi-task with exceptional attention to detail.
Previous experience in customer relations would be ideal, preferably in POS application operations.
Basic skill in using Microsoft Office applications (Excel, Word)
Ability to work effectively under pressure with minimal supervision.

Salary: 3LPA

Work Location: Delhi

POSist is a leading cloud-based Restaurant Technology Platform that provides an end-to-end solution for all types of restaurants and food outlets. With the motto of offering ‘training free’ and ‘easy to use’ solutions, POSist has a presence in 20 countries across 100+ and is working with more than 6000 restaurant brands globally.

At POSist, our vision is to make the restaurant industry a better place through the power of automation. Our efforts across all teams revolve around creating thought leadership in space, understanding the needs of restaurateurs, and providing them with the tools, knowledge, and support required to make their business a success.

POSist presents a unique opportunity for professionals with a place where they can find, develop, and hone their talents, and work in a fast-paced environment on things that actually make an impact.