Technical support Executive jobs in Gurgaon at IGT Solutions Pvt Ltd

•Provide immediate technical assistance to hotel staff to resolve computer software problems either via telephone or electronically.

•Provide support to users in problem resolution, guide the user through troubleshooting procedures and assist with developing troubleshooting scripts.

•Recreate user problems to resolve operating difficulties.

•Tracks client issues and resolutions to assure satisfaction and closure; qualifies trouble tickets for escalation as appropriate.

•Recommends system modification or hardware and software improvements to reduce or eliminate user problems based on documented troubleshooting guides

•Performs upgrades to software, and deployment of new software technologies in compliance with internal documentation, controls, policies, and standards.

IGT is a leading global pure-play Travel Technology organization, providing integrated services and solutions to travel corporations worldwide in the areas of Information Technology (IT),Business Process Management (BPM) and Digital Services & Solutions. IGT's service offerings cover the entire business operations & technology spectrum of the travel and hospitality domain. Established in 1998 - world leader in travel distribution and travel related services, IGT is a leader in aviation and travel related services growing the market through innovation and service leadership. Headquartered in Gurugram, IGT Solutions has a network of 16 Delivery Center globally along with corporate presence in India and International locations - USA, Colombia, UK, Europe, UAE, Malaysia, China, Philippines, Australia. We employ more than 11,000 professionals across its businesses & delivery centers. IGT is an ISO 27001:2013, PCI DSS 3.2.1 for both IT & BPO vertical and IT vertical is CMMI Level 5 certified. The Organization follows Six Sigma process aimed towards zero defect solutions & process improvements.