Technical support Executive jobs in Gurgaon at Mediology Software Pvt. Ltd.

Job Purpose:

Acknowledging and resolving customer complaints
Knowing our products inside and out so that you can answer client queries
Respond to customer inquiries about queries/problems through email and telephone call
Document calls from clients and provides troubleshooting help to find the problem and isolate it
Work closely with quality assurance and development teams to investigate and resolve issues
Providing feedback on the efficiency of the customer service process
Maintain accurate customer documents and prepare reports for all issues and resolutions
Ensure customer satisfaction and provide professional customer support
Team Player, to work cohesively with a team of programmers, senior engineers, Project Managers, QA and Directors
Maintaining a positive, empathetic and professional attitude toward customers at all times

Skills/Qualifications:

Strong communication skill, Client management, Ability to work in team.
Anticipate issues, think proactively, and use critical thinking skills to plan stakeholder elicitation sessions.
Technical skills and a previous education in Engineering or equivalent degree is an added plus.

Educational Qualifications:

B.Tech / B.E/ MCA
Personality Traits:
Strong Analytical skills, Good communication skills. Ability to work in a challenging environment, Zeal for learning.

Mediology is a software solutions company focussed on providing end to end technology solutions for the media and publishing industry. Right from pre-press workflow solutions to multi channel publishing, social networking and even monetizing your media assets, we assist media companies - old and new - in embracing technology to increase productivity, reduce costs and enhance user experience. Our 'software as a service' (Saas) approach is aimed at minimizing the upfront investment required with most IT projects. We offer a pay-as-you-go option to get you started quickly and ramp up only when the need arises. Our publishing platform is based on open source software and supports open standards hence ensuring no vendor lockin, should you choose to take your content and users to a different platform.

Facts about Mediology Software:

Mediology Software has been started by experienced serial entrepreneurs, who have built and scaled organizations in the past, on domains as diverse as software consulting, social media, online travel and now digital publishing. Our focus on digital publishing led to empowering of content in several vernacular publications. We are a young team; which is very strong on technology, committed to build the next big thing around digitization, distribution and monetization of published content.

We are certified partners of Google and Amazon Web Services.