Dynamisity Pvt. Ltd. jobs - Technical Support Executive

The Dynamics 365/CRM Technical Support role is responsible for providing 1 st level support for customers/companies. The role will work in a collaborative team environment and be responsible for escalating client issues as appropriate, receiving 2nd line support, advice and development from team members.
Responsibilities and Duties
Core duties and responsibilities include the following. Other duties may be assigned.

• Provide helpdesk services to our Microsoft clients
• Manage and progress client support emails and calls
• Document problems and activity and solution for each case
• Communicate the status of issues to clients and to the CRM team
• Identify high priority customer issues and escalate to appropriate team members, including management
• Work with customers and other team members to investigate, test and develop solutions and workarounds to resolve client issues/requests
• Update users and change permissions within the CRM
• Create and edit CRM Dashboards
• Create and edit CRM forms and Workflows
• Create and edit SharePoint Pages, permissions and Workflows
• Perform in-depth analysis of CRM user issues to determine causes and solutions
• Develop your personal technical knowledge base on- and off-the-job
• Gain an understanding of the underlying business, data and processes sufficient to provide expert advice to users in the use of Dynamics 365/CRM