Advanced Search
Enter skills or designation keywords
Enter valid location

Technical support Executive

Impec Consulting Solutions
Freshers
1,40,000 - 2,40,000 Per Year
Posted on 17 Apr 19
Job DescriptionLast Date 16 Jun 19

  • Position : Technical Support Executive (Non-Voice) /Chat Support
  • Package(CTC) : 1.44 lpa to 2.4 lpa + (incentives based on performance)
  • Experience : 0 to 2 years (International)
  • Shift Timings: Night shift
  • Qualification : Intermediate/Graduate
  • Type : Chat Support
  • Typing Speed : 30WPM
  • Transport: Two-way Cab (Home pick & drop)
  • Working Days : 5 days (Rotational)
  • Location : Hitech City, Hyderabad.

Job Role:

  • ·         Provide customer service for electronic products such as High-definition Consumer goods, Smart phones and Tablets.
  • ·         Provide technical assistance through web-chat and email-based communication tools.

Job Responsibilities:

  • ·         Providing timely resolution to customer queries and complaints in a professional manner and in accordance to established guidelines.
  • ·         Troubleshooting and resolving customer service issues and schedule field service calls when necessary.
  • ·         Adhering to quality and performance standards.
  • ·         Understanding and striving to meet or exceed program metrics while providing excellent and consistent customer service.
  • ·         Making sales or recommendations for products or services that may better suit client needs in accordance with company guidelines.
  • ·         Retaining customers and preventing from disconnecting services, repair and respond to diverse types of inquiries.
  • ·         Documenting customer transactions accurately and in-time in related customer and business tools.
  • ·         Collaborating with team members and cross functional teams as per the business need.
  • ·         Taking part in training and other learning opportunities to expand knowledge of the program and service delivery process.
  •  
Benefits:   ·         

  • Paid Training ·         
  • Competitive Pay ·         
  • Health Insurance ·         
  • Paid Time Off ·         
  • Relaxed Dress Code ·         
  • Monthly Incentives ·         
  • Company-Wide Rewards Program
  • Lucrative Employee Referral Program

Job Type

Interview Type

Face to Face Interview

Company Description
We are a dynamic firmwith core expertise in recruitment and placement requirements. Our natural progression has been into human resource consulting. Our focus is to get best results for our clients and deliveries are consistent with our commitment.
Similar Jobs
BLACK AND WHITE BUSINESS SOLUTIONS PVT LTD
Freshers
Last Date 17 Jul 19
BLACK AND WHITE BUSINESS SOLUTIONS PVT LTD

Freshers
Last Date 14 Jul 19
BLACK AND WHITE BUSINESS SOLUTIONS PVT LTD

Freshers
Last Date 13 Jul 19
BLACK AND WHITE BUSINESS SOLUTIONS PVT LTD

Freshers
Last Date 13 Jul 19
TeamLease