Technical support Executive jobs in Hyderabad at Impec Consulting Solutions

Position : Technical Support Executive (Non-Voice) /Chat Support
Package(CTC) : 1.44 lpa to 2.4 lpa + (incentives based on performance)
Experience : 0 to 2 years (International)
Shift Timings: Night shift
Qualification : Intermediate/Graduate
Type : Chat Support
Typing Speed : 30WPM
Transport: Two-way Cab (Home pick & drop)
Working Days : 5 days (Rotational)
Location : Hitech City, Hyderabad.

Job Role:

· Provide customer service for electronic products such as High-definition Consumer goods, Smart phones and Tablets.
· Provide technical assistance through web-chat and email-based communication tools.

Job Responsibilities:

· Providing timely resolution to customer queries and complaints in a professional manner and in accordance to established guidelines.
· Troubleshooting and resolving customer service issues and schedule field service calls when necessary.
· Adhering to quality and performance standards.
· Understanding and striving to meet or exceed program metrics while providing excellent and consistent customer service.
· Making sales or recommendations for products or services that may better suit client needs in accordance with company guidelines.
· Retaining customers and preventing from disconnecting services, repair and respond to diverse types of inquiries.
· Documenting customer transactions accurately and in-time in related customer and business tools.
· Collaborating with team members and cross functional teams as per the business need.
· Taking part in training and other learning opportunities to expand knowledge of the program and service delivery process.

Benefits: ·

Paid Training ·
Competitive Pay ·
Health Insurance ·
Paid Time Off ·
Relaxed Dress Code ·
Monthly Incentives ·
Company-Wide Rewards Program
Lucrative Employee Referral Program

We are a dynamic firmwith core expertise in recruitment and placement requirements. Our natural progression has been into human resource consulting. Our focus is to get best results for our clients and deliveries are consistent with our commitment.