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Technical Support Executive

SysTools Software Pvt.Ltd.
Experience : 1 to 4 Years
Education : MSc, BSc, BCA, MCA, BE/B.Tech...
Per Year: Rs. 2,00,000 - Rs. 3,00,000
Posted on 07 Aug 19
Job DescriptionLast Date 06 Oct 19
Job Roles & Responsibilities:
  • Troubleshooting, resolving all technical & non-technical issues related to software.
  • Testing & Analysis of all products & services
  • Identifying any bugs/issues in the system and assisting in their resolution
  • Focusing on customer retention in cases of cancellations.
  • Recording, tracking & reporting problem activity
  • Troubleshoot browser issues.
  • Handle escalations for post installation issues.
  • Creating FAQ/ documentations related to product training & support
  • Track the nature of various end user requests to see what issues might be the most common, and ensures all technical areas of concern are handled adequately.
Desired Candidate Profile:
  • Masters / Graduate in Engineering with 1 to 6 years of experience.
  • Must be customer focused, and willing to do whatever it takes to resolve customer issue.
  • Good experience in any of the programming language.
  • Good to have testing knowledge.
  • Willingness to work in shifts and be participated in on-call rotation.
  • Self-motivated and directed, with keen attention to detail.
  • Good communication skills, quick learner
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
SysTools deliver innovative software applications to enhance the lives of millions of IT admins, digital forensic investigators and computer users around the globe. With years of experience in the software development industry by delivering user-friendly solutions, SysTools is a fast-growing company being established as a dignified industry leader today, with operations covering more than half of the world countries. 
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