Technical Support Executive
Location: Indore, Madhya Pradesh(INDIA)
Qualification:BE/ B. Tech/ MCA
Experience:1 – 5 Years
- Ingesting additional data sources into Hadoop in either streaming or batch mode
- Manages email, chats and calls from Clients. Resolve customer issues in a timely and consistent manner.
- Answer customer queries through multiple support channels (email, ticket system, support forum, etc.
- Find technical solutions on issues or queries related to unknown or new scenarios.
- Work closely with product development team to keep updated on products and its functionalities.
- Provide continuous feedback on product improvements from customers.
- Maintain troubleshooting guide, user guide and documentation of the product.
- Keep up-to-date with all DocuSoft products and its enhancements.
- Maintain excellent customer satisfaction level.
- Comfort in a Support based role for up to 8 hours a day.
- Ability to work in any shift based on business needs.
- The ideal candidate should possess some d administrative experience.
- Self-motivation and the ability to work under minimal supervision is a must.
- This is a fantastic opportunity to join a market leader in the Document Management sector as a Business Development Manager.
- The ideal candidate will be proactive, analytical, organised, very well communicative, and has extensive experience in Technical-Customer Support and
- Managing Customer Escalation (Phone-Email-Chat).
- The solutions we provide are innovative and require a consultative approach as the business development manager will be liaising with clients from
- financial institutions and a range of corporate clients from multiple verticals.
1 to 4 Years 
Salary not disclosed 
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