Technical Support Executive

People Praxis Solutions
Experience : Freshers
Location : Jaipur(Jaipur-Others)
Per Month: Rs. 21,000 - Rs. 25,000
Posted on 02 Jan 20
Apply now
Job DescriptionLast Date 01 Mar 20

 

KEY responsibilities AND ACCOUNTABILITIES

To provide world class service to all small business customers in a customer centric environment.  Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer tools.  Assisting customers with inquiries while providing consultative support and recommendations.  Document in detail all interactions with customers.  Effectively articulate complex information to a variety of technical and non technical customers.  Educate customers on products. Help customers to be successful.  Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services.  Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and Customer Satisfaction Rating.

 

MAIN job requirements

 

·         Service hours–  24*7 , Rotational Shifts

·         Qualification – Graduates in any stream

·         Experience –Graduate Fresher or Graduates with 6 to 12 months of international BPO technical/Customer support experience.

 

Skills required

·         Communication – Listen attentively and resolve customers issue effectively. Should be sensitive about customers information

·         Customer Focus – Build credibility with the customer by using empathy and should patiently resolve even irate customers issues. Should be courteous , energetic and engaging while dealing with customers

·         Learning Orientation – To keep himself/herself updated about the latest happenings around and asks questions which impacts customers delight

·         Problem Solving – Ability to find an effective solution in a simple and clear manner. Should proactively keep the customers and stakeholders informed about the issue and take corrective actions accordingly

 

Job Type : Full Time
Interview Type : Telephonic Interview
Company Description
We are a fast growing Manpower & Training Company
Apply now
Similar Jobs
Experience : 0 to 4 Years
Education : 12th Pass (HSE)
Location : Delhi
Last Date : 21 Apr 20
Quick Apply
International Voice Process
MAVIQ SOFTWARE PVT. LTD.
Experience : 0 to 1 Year
Education : 12th Pass (HSE)
Location : Kolkata
Last Date : 19 Apr 20
Quick Apply
Customer Support Executive
AMAZE WISH E-COMMERCE INDIA PVT. LTD.
Experience : Freshers
Education : Any Graduate
Location : Gurgaon
Last Date : 24 Mar 20
Quick Apply
Tele Sales Executive
CRESCENT INFOTECH
Experience : Freshers
Education : 12th Pass (HSE)
Location : Kolkata
Last Date : 12 Apr 20
Quick Apply
Field Sales Executive
ANALYTICA EQUIPMENTS INDIA PVT LTD
Experience : Freshers
Education : BSc, MSc
Location : Lucknow
Last Date : 04 Apr 20
Quick Apply
Experience : Freshers
Location : Indore
Last Date : 03 Apr 20
Quick Apply
Receptionist
TECH PARK
Experience : Freshers
Location : Trichy
Last Date : 29 Mar 20
Quick Apply
Experience : Freshers
Location : Indore
Last Date : 28 Mar 20
Quick Apply
Experience : 0.5 to 2 Years
Location : Kolkata
Last Date : 23 Mar 20
Quick Apply
Experience : 0.5 to 1 Year
Education : B.Com
Location : Bharuch
Last Date : 22 Mar 20
Quick Apply
Marketing Executive
EDUVOGUE E-LEARNING TREND
Experience : Freshers
Location : Pune
Last Date : 20 Mar 20
Quick Apply
Customer Support Inbound - Oriya
EMBRIDGE HR CONSULTING SERVICES
Experience : Freshers
Education : B.Arch, B.Com, B.Pharm, BA, BBA/BBM...
Location : Bangalore
Last Date : 20 Mar 20
Quick Apply
Experience : 0.5 to 2 Years
Location : Kolkata
Last Date : 09 Mar 20
Quick Apply
Experience : 0.5 to 3 Years
Last Date : 08 Mar 20
Quick Apply
Experience : Freshers
Location : Lucknow
Last Date : 08 Mar 20
Quick Apply
Sales and Marketing Executive
MADEEASY TRAVEL PET LTD
Experience : Freshers
Location : Bangalore
Last Date : 07 Mar 20
Quick Apply
Experience : Freshers
Location : Ahmednagar
Last Date : 29 Feb 20
Quick Apply
NON TEACHING STAFF
THE ORIENTAL SCHOOL
Experience : Freshers
Education : B.Com, BA, BSc
Location : Bhopal
Last Date : 24 Feb 20
Quick Apply
Project Assistant Statistics
BDB INDIA PRIVATE LIMITED
Experience : Freshers
Education : B.Com, BBA/BBM, MBA/PGDM
Location : Pune
Last Date : 25 Feb 20
Quick Apply
Office Assistant
SUNRAYZ TECHNOLOGY
Experience : Freshers
Location : Pune
Last Date : 17 Apr 20
Quick Apply
    
SAFETY ALERT!
Teamlease does not charge any kind of payment for a job.