To provide world class service to all small business customers in a
customer centric environment. Successfully resolve complex customer e-mail
and telephone inquiries through the use of multiple customer tools.
Assisting customers with inquiries while providing consultative support and
recommendations. Document in detail all interactions with customers.
Effectively articulate complex information to a variety of technical and non
technical customers. Educate customers on products. Help customers to be
successful. Identify and evaluate opportunities to increase customer retention
and satisfaction through the use of up/cross selling products and services.
Successfully performs against department scorecard metrics including Quality
Assurance, First Contact Resolution, and Customer Satisfaction Rating.
MAIN job requirements
hours– 24*7 , Rotational Shifts
– Graduates in any stream
–Graduate Fresher or Graduates with 6 to 12 months of international BPO
technical/Customer support experience.
– Listen attentively and resolve customers issue
effectively. Should be sensitive about customers information
Focus – Build credibility with the customer by using
empathy and should patiently resolve even irate customers issues. Should be
courteous , energetic and engaging while dealing with customers
Orientation – To keep himself/herself updated about the
latest happenings around and asks questions which impacts customers delight
Solving – Ability to find an effective solution in a
simple and clear manner. Should proactively keep the customers and
stakeholders informed about the issue and take corrective actions accordingly