Taking inbound calls with printer, router and antivirus issues from the customer. Diagnosing the issue and recommending the best plan to the customer. Selling technical support plan along with relevant software.
Must-Have Experience in Outbound Tech Support for more than six months-one year
Must know how to close their own calls.
Must have good convincing and sales skills.
Knowledge about BLUE SCREEN ERRORS and POP UP CALLS.
Experience in troubleshooting technical issues related to- Computer, Printer, Broadband, router, Email issues, Mac, I-phone, I-pad.
Shift: US Shift
Benefits and facilities:
Fixed Salary on First of every month In Salary Account+Huge Incentives.
No Extension of Shift Timings
Salary: Not a bar for the right candidate.
Working Days: Six days