Technical Support Executive
Job Title: Jr. to Technical Support Executive.
Roles & Responsibilities
a. Application Support & Trouble shooting:
- Providing functional support of the application to client’s user teams.
- Undertaking onsite application support with other team members or individually.
- Maintain the history of the issue during his shift and handing over the same to next team member during the shift change.
- Follow-up with team members and onsite team leader on the issue and take the feedback or provide the feedback of the same to your team leader.
- Undertake the task assigned to you by onsite team leader.
- Inform your team members of any task / activity assigned by client.
- Maintain daily activity logs during your shift timings and update your onsite team, client and our backend support team on daily basis.
- Priorities the issues based on the impact and share the same with client, onsite team & our backend support team.
- Understand the problem faced by the client and explain the same to the onsite team lead and backend support team.
- Provide respective logs and data to backend support & development team from time to time as required.
- Find the issue and reason for issue by replicating it in the test or UAT environment or understand it by studying client and server log & xml files.
- Provide the resolution or work around to client with consultation with onsite team lead and support team.
- Timely update to client of pending issue and their status.
b. Installation:
- Install Application for SIT when ever any Enhancement or Up gradation is scheduled
- Install Applications on Clients UAT environment.
- Maintain versions of the applications on UAT & Production environment with the support of onsite team lead.
- Perform UAT on the application as per the client’s requirement.
c. Client Training:
- Provide training to client’s team as and when required.
- Understand the implementation of enhancement / SFR and explain same to client’s team.
d. Eligibility Criteria:
- Graduation in any field
- Minimum 1 Year’s Production Support Exp (for exp candidates).
- Basic knowledge of SQL Queries & Network.
- Operating System(s) Basics.
- Good knowledge of MS Office
- Self Motivator
- Team Player
- Good Communication Skills
1 to 3 Years 
Salary not disclosed 
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