Technical Support Executive

Concentrix pvt ltd
Experience : Freshers
Education : BSc, BE/B.Tech
Location : Mumbai, Navi Mumbai
Per Month: Rs. 24,000 - Rs. 45,000
Posted on 01 Oct 19
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Job DescriptionLast Date 30 Nov 19
>Assisting the customers of a renown computer manufacturing company. >solving issues related to the computer startup problem. >Guiding the customers through the device interface and make the technology work for the customers

     This is strictly a US based voice process where candidates have to be open to working in shifts.

·        They are expected to work 5 days a week, however they wont have weekends off . The work offs are more likely to be split offs

·         Candidates should be well versed with Window 8/8.1 and Win 10 and should have hands on systems troubleshooting experience.

·         Candidates should be well versed with installation of devices like printers for a computer network and should have the know how to deal   with  driver conflicts.

·         Candidates should be well versed with configuring multiple email clients from MS Outlook to third party email clients like Incredimail, Eudora or Thunderbird.

·         Candidates should have knowledge of installing security softwares like Norton Antivirus/McAfee Security Centre and addressing issues with these softwares.

·         Candidates should be well versed with connectivity issues(network/internet) and should be able to put up a wireless network involving multiple devices/computers.     Candidates should be well versed with addressing issues with productivity software suites like MS Office/Excel/Powerpoint.

 

They should have an approach towards resolving customer’s  technical concerns by researching  the issues on google and providing a solution  . Please note that the training period for this group is only for a week,  which  translates that these candidates should be well versed in the technical aspects of all third party software or should have an acumen towards finding a resolution independently by researching on the web and providing a solution.

 

  

The location for this profile is out of Thane .

.
Job Type : Full Time
Interview Type : Face to Face Interview, Telephonic Interview
Company Description

Concentrix, a business services company, is a subsidiary of SYNNEX Corporation (NYSE: SNX) since 2006.[2] Its parent, SYNNEX sits at number 198 on the Fortune 500 listing.[3] Concentrix is headquartered in Greenville, SC. Concentrix provides service in 10 industries: Automotive, Banking and Financial Services, Consumer Electronics, Energy and Public Sector, Healthcare Services, Insurance, Media and Communications, Retail and eCommerce, Technology, and Travel, Transportation and Tourism.[4]Concentrix was founded in 1991,its heritage can be traced back to 1973 to its insurance administration business solutions and services which were acquired in 2013 by Concentrix from IBM.[5] Concentrix has grown through multiple acquisitions bringing on board eight companies since 2006. Two of the acquisitions that are especially notable include the IBM Worldwide Customer Care Services Business and the Minacs Group Pte.

On June 28, 2018, Convergys and Synnex announced they have reached a definitive agreement in which SYNNEX would acquire Convergys for $2.43 billion in combined stock and cash, and integrate it with Concentrix.

On October 5, 2018, Convergys Corporation and Synnex announced that they have completed the merger.[6]

Technical and product support[edit]

Technical support, help desk, product activation, warranty service, service scheduling, and field support.

Collections[edit]

Axis Bank Collections portfolio at Mumbai, Bangalore and Noida. Collection of loan and credit card delinquent customers for not making payments for 1st time to customers becoming NPA.

Sales[edit]

Lead generation, customer inquiry, promotions, multi-channel sales, product inquiry and demonstration, up-sell and cross-sell, negotiate and close, win-backs business-to-business sales support.[citation needed]

Service[edit]

Account management, customer care, problem and dispute resolution, correspondence management, and billing management.

Marketing[edit]

Lead management, campaign management, list generation, customer segmentation, customer profitability, market segmentation, product profitability, channel performance, prospect analysis, market analysis, and business unit analysis




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