Concentrix, a business services company, is a subsidiary of SYNNEX Corporation (NYSE: SNX) since 2006. Its parent, SYNNEX sits at number 198 on the Fortune 500 listing. Concentrix is headquartered in Greenville, SC. Concentrix provides service in 10 industries: Automotive, Banking and Financial Services, Consumer Electronics, Energy and Public Sector, Healthcare Services, Insurance, Media and Communications, Retail and eCommerce, Technology, and Travel, Transportation and Tourism.Concentrix was founded in 1991,its heritage can be traced back to 1973 to its insurance administration business solutions and services which were acquired in 2013 by Concentrix from IBM. Concentrix has grown through multiple acquisitions bringing on board eight companies since 2006. Two of the acquisitions that are especially notable include the IBM Worldwide Customer Care Services Business and the Minacs Group Pte.
On June 28, 2018, Convergys and Synnex announced they have reached a definitive agreement in which SYNNEX would acquire Convergys for $2.43 billion in combined stock and cash, and integrate it with Concentrix.
On October 5, 2018, Convergys Corporation and Synnex announced that they have completed the merger.Technical and product support
Technical support, help desk, product activation, warranty service, service scheduling, and field support.Collections
Axis Bank Collections portfolio at Mumbai, Bangalore and Noida. Collection of loan and credit card delinquent customers for not making payments for 1st time to customers becoming NPA.Sales
Lead generation, customer inquiry, promotions, multi-channel sales, product inquiry and demonstration, up-sell and cross-sell, negotiate and close, win-backs business-to-business sales support.Service
Account management, customer care, problem and dispute resolution, correspondence management, and billing management.Marketing
Lead management, campaign management, list generation, customer segmentation, customer profitability, market segmentation, product profitability, channel performance, prospect analysis, market analysis, and business unit analysis