PERTS jobs - Technical support Executive

Job Location - Mumbai, Thane
Qualification - Graduate

We are open to hiring Undergraduates with at least 6 months of ICC experience preferably in the technical domain.

Salary - 3.0 to 5.9 LPA (  The net in hand ranges  from 24k to 45k.)
Job Details

·       This is strictly a US-based voice process where candidates have to be open to working in shifts.

·        They are expected to work 5 days a week, however, they won't have weekends off. The work offs are more likely to be split-offs

·         Candidates should be well versed with Window 8/8.1 and Win 10 and should have hands-on systems troubleshooting experience.

·         Candidates should be well versed with the installation of devices like printers for a computer network and should have the know-how to deal with driver conflicts.

·         Candidates should be well versed with configuring multiple email clients from MS Outlook to third-party email clients like Incredimail, Eudora or Thunderbird.

·         Candidates should have knowledge of installing security software like Norton Antivirus/McAfee Security Centre and addressing issues with these software's.

·         Candidates should be well versed with connectivity issues(network/internet) and should be able to put up a wireless network involving multiple devices/computers.     Candidates should be well versed with addressing issues with productivity software suites like MS Office/Excel/Powerpoint.

They should have an approach towards resolving customer’s technical concerns by researching the issues on google and providing a solution. Please note that the training period for this group is only for a week, which translates that these candidates should be well versed in the technical aspects of all third party software or should have an acumen towards finding a resolution independently by researching on the web and providing a solution.

The location for this profile is out of Thane. The salary range for this profile would be in the range of 3.00 lacs to  5.89 lacs (gross). The net in hand ranges from 25k to 46k.