Job Description
- Learn and operate multiple web-based and mobile applications to render required services to clients
- Deliver technical support to clients, end-users and team members
- Troubleshoot problems in web browsers and mobile environments
- Maintain communication with clients and team members as per instruction over phone, email, and chat
- Achieve desired response turnaround time and customer satisfaction levels for assigned tickets
- Pass on sales references / fresh orders to team lead for further processing
Core Skills
- 0-2 Years in Customer Support preferably in a technology environment
- Must be absolutely fluent in troubleshooting, installing and operating any kind of web and mobile applications
- Deep familiarity with popular PC and mobile OS interfaces, knowledge of various OS settings and tweaks required for troubleshooting
- Experience in technology-enabled logistics startup is preferred but not strictly necessary
Soft Skills
- Pleasant communication over phone, email, and chat, ability to explain complex concepts
- Ability to handle a large number of phone calls and multitask between a multitude of assigned tasks
- Ability to maintain composure, focus, and accuracy in a hectic environment
- Ability to maintain pace with a fast-evolving technology environment, in terms of knowledge and operational fluency
Education -
B. Sc / B. Tech - any specialization
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