Align Info Solutions Pvt Ltd jobs - Technical support Executive

To co-ordinate with customers in the matter of their support tickets, scheduling calls for resolving support tickets and oversee closure of tickets timely and with the utmost satisfaction of customers. To be in touch with customers till the final resolution of tickets by providing them timely updates on status of their pending tickets. To have a proactive interaction/rapport with various team members of the department to get the end results.

KEY RESPONSIBILITY AREAS

• Provide technical support and guidance to clients.
• Resolving queries and issues of clients over calls/messages/mails.
• Be a part of high performing team and managing yourself and others to learn and implement the skills in the industry
• Maintain a high level of process quality and consistency as well as an excellent relationship with the customer

 SKILLS

• Excellent verbal communication
• Common skill to understand the situation and prioritize the matter accordingly
• Ability to engage with multiple calls/tasks at a given point of time
• Positive attitude to attain final closure by providing solution.
• Proficient in Microsoft Suite Office
• Practical experience with hands on skills in working in similar job role is preferred.
• 6 Months experience in ERP or Accounting Software. (Desirable)