Technical support Executive jobs in Noida at Gigabyte Technology

Job Summary

We are looking for technical support executives to handle its Voice and web process. The role
involves handling inbound and outbound calls/web, chat and email queries. The profile involves
dedication in assisting customers to use our software well in a professional manner and get a good
WOM generated.

Responsibilities and Duties

Handle Inbound calls & Outbound calls
Web support - Chat and Emails
Response in defined TAT
Maintain Quality benchmark
Generate product sales
Generate business through upselling

Required Experience, Skills and Qualifications

Graduate, BCA or BSC (IT) Preferred
Excellent command over English language (Oral & Written)
Good writing skills
Good time management skills
Willingness to work in a 24/5 Shift environment
1-3 years’ experience out of which minimum of six months experience in International technical
the support process is needed.

Soft Skills & Communication Skills

A candidate must have -
Good communication skills with a clear diction
Ability to construct simple and sensible sentences
Ability to understand spoken American English
Good problem-solving skills
Ability to approach problems logically
Strong customer service focus
Ability to work under pressure

Technical Knowledge & Skills

Technical troubleshooting skills
Familiarity with Operating Systems (Windows 10, 8, Vista, 2000/NT, Mac etc.)
Knowledge of computer hardware & networking
Knowledge of Browsers & Internet-based applications
Knowledge of Email applications and usage
Knowledge of HDD, memory cards, Card Readers and Flash Drives.
Good Typing speed: 30-40 words/min

Who Are We - At Gigabyte Technology, we believe our responsibilities extend beyond business. We established Gigabyte Technology to provide assistance to some of the more social and economically down sectors of the communities in which we work. And that is why we behave ethically and honestly in all our interactions - with our clients, our partners and our employees.