Technical support Executive

Gigabyte Technology
Experience : 1 to 3 Years
Education : BE/B.Tech
Location : Noida
Monthly Salary : Rs. 20,000 - Rs. 30,000
Posted on 06 Jul 19
Job DescriptionLast Date 04 Sep 19
Job Summary
  • We are looking for technical support executives to handle its Voice and web process. The role
  • involves handling inbound and outbound calls/web, chat and email queries. The profile involves
  • dedication in assisting customers to use our software well in a professional manner and get a good
  • WOM generated.
Responsibilities and Duties
  • Handle Inbound calls & Outbound calls
  • Web support - Chat and Emails
  • Response in defined TAT
  • Maintain Quality benchmark
  • Generate product sales
  • Generate business through upselling
Required Experience, Skills and Qualifications
  • Graduate, BCA or BSC (IT) Preferred
  • Excellent command over English language (Oral & Written)
  • Good writing skills
  • Good time management skills
  • Willingness to work in a 24/5 Shift environment
  • 1-3 years’ experience out of which minimum of six months experience in International technical
  • the support process is needed.
Soft Skills & Communication Skills
  • A candidate must have -
  • Good communication skills with a clear diction
  • Ability to construct simple and sensible sentences
  • Ability to understand spoken American English
  • Good problem-solving skills
  • Ability to approach problems logically
  • Strong customer service focus
  • Ability to work under pressure
Technical Knowledge & Skills
  • Technical troubleshooting skills
  • Familiarity with Operating Systems (Windows 10, 8, Vista, 2000/NT, Mac etc.)
  • Knowledge of computer hardware & networking
  • Knowledge of Browsers & Internet-based applications
  • Knowledge of Email applications and usage
  • Knowledge of HDD, memory cards, Card Readers and Flash Drives.
  • Good Typing speed: 30-40 words/min
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Who Are We - At Gigabyte Technology, we believe our responsibilities extend beyond business. We established Gigabyte Technology to provide assistance to some of the more social and economically down sectors of the communities in which we work. And that is why we behave ethically and honestly in all our interactions - with our clients, our partners and our employees.
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