Zemote Home Automation jobs - Technical support Executive

Technical Support Executive

Zemote Home Automation
experience 1 Year
salary Salary not disclosed
qualification
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Posted: 1 Year ago
Views: 0
Applications: 2
Openings: 1

Job Description

Eligibility

  • Fluency in English, knowledge of regional languages is a plus
  • Excellent communication skills both verbal & non-verbal
  • Any engineering background, B.E or electrical background preferable
  •  Excellent problem solving, management and leadership skills
  • Experience/Knowledge of Home Automation & IOT will be an added advantage
  • MS office – Basic Excel & PowerPoint
  • Immediate Joiners only
Experience – at least 1 yr in troubleshooting & installation [Fresher’s also Welcomed]

    Job Description

    • Communicate effectively with both internal and external senior-level management to understand customer needs
    • Own overall relationship with assigned customers which includes Troubleshooting service calls pan India over call/video calls
    • Responsible for Executing and supervising installation of Zemote smart products for customers
    • Diagnose and troubleshoot technical issues, including account setup, network configuration and Zemote app installation
    • Establish a trusted and strategic advisor relationship and drive continued value of our products and services.
    • Prioritize and manage several open issues at one time
    • Provide training to technical staff on new product installation process
    • Understanding of complete wiring of homes/offices including 3 phase wiring standards and electrical layout drawings
    • Aiding sales team for preparation of quotation as per layout of site to suggest right Zemote products
    • Keeping the electrical knowledge on the desired level, develop if necessary.
    • Readiness to travel extensively across India
    • Taking collective feedback from the clients
    • Ability of upselling or cross selling of the products to customers
    • Ensuring control of all the management activities related to the role, for pan India
    • Implement specific strategies for both sales and customer service
    • Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends and identify areas of improvement
    • Maintain existing Customer Success metrics and data as directed.
    • Reporting to the immediate superior regarding the work progress at regular intervals
    • Work closely with Director of Support to ensure ample and effective customer support documentation and video required for effective customer integration and growth.
    • Ensure that all support practices are carried out in a professional and ethical manner to maintain the company’s reputation as a high-quality solutions provider.
    • Support VP of Sales with pre-sales engineering and advanced system configurations.
    • Properly escalate unresolved issues to appropriate internal teams
    • Maintain and develop customer success procedures and best practices.

    Job Particulars

    EducationBE/B.Tech
    Who can applyExperienced (1 Year)
    Hiring Process Face to Face Interview
    Employment TypeFull Time
    Job Id839472
    Job Category Tech Support
    Locality Address Pune-Others
    StateMaharashtra
    Country India

    About Company

    Zemote is a leading manufacturer of IoT based Home Automation Products specializing in Smart Touch Switches, based out of Pune, India. With over 7 years of expertise in this industry, we provide a complete Home and Office Automation Solution to our clients. Completely developed, designed and manufactured in-house with a customer centric approach, Zemote products add value to thousands of lives every day. It’s all part of our unwavering commitment to building affordable innovative products for everyone.
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