TaSa IT Services jobs - Technical support Executive

Technical Support Executive

TaSa IT Services
experience Fresher
salary 10,000 - 23,000 Per Month
qualification
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Posted: 1 Year ago
Views: 0
Applications: 0
Openings: 1

Job Description

Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients

Job Particulars

EducationBE/B.Tech, MBA/PGDM, BSc, MCA, CS, MS, MSc
Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id912912
StateTamil Nadu
Country India

About Company

We are staffing and recruiting company. You are going to source, screen, schedule the US candidates based on the skill-matrix. onboard the candidate and till the placement of the particular candidate you have to be with them.
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