IGNITES HUMAN CAPITAL SERVICE PVT Ltd. jobs - Technical Support IT Help Desk

Technical Support IT Help Desk

IGNITES HUMAN CAPITAL SERVICE PVT Ltd.
experience Fresher
salary 3,00,000 - 3,50,000 Per Year
qualification
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Posted: 4 Years ago
Views: 4
Applications: 0
Openings: 1

Job Description

Walkin and walkout with an offer letter @ IGNITES
'Greetings from IGNITES Human Capital Services'
Walk -in to ' igNITES Human Capital Services ' to avail these opportunities

  • IAs Technical Support Associate, you will be responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA). 
  • If you thrive in a dynamic, collaborative workplace, the company provides an environment where challenged and inspired every single day. 
  • And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here. 
Roles & Responsibilities:-
  • Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to Internal End Users and External Commercial Account End Users across North America, EMEA and Asia- Pacific. 
  • Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers 
  • Provide remote infrastructure support delivery and performing problem cause analysis 
  • Collaborate with fellow support colleagues and other internal organizations to provide superior customer service 
  • Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/ product improvements. 
  • Anticipate customer needs and effectively addressing concerns related to their issue or resolution 
  • Provide direct technical assistance to customers via phone, email, and chat. 

Job Particulars

Role Others
Who can applyFreshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id152487
Job Category Diploma
StateKarnataka
Country India

About Company

IgNITES Human Capital Services

#665 TKS Plaza,Near Ragvendra Swami Matt

Apple Istore,Above YLG

Jaynagar 5th Block

Bangalore-41

Pooja

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