Technical support

Jekson Vision Pvt Ltd
Experience : 0 to 1 Year
Education : BCA
Location : Ahmedabad
Posted on 09 Jul 19
Job DescriptionLast Date 07 Sep 19
TECHNICAL SUPPORT

Location: Ahmedabad

Experience: 0 to 1 year (Freshers may apply)

Education: BCA - Computers

Industry: Industrial Products / Heavy Machinery

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category: Voice

Role: Associate/Senior Associate -(Technical)

Keyskills:
  • Customer Support
  • Technical Support
  • Customer Care

Job description:
  • On call customer support for Installation & Support to resolve all technical issues
  • Responsible for resolving all the technical & Non-technical issue
  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, Provide Technical Support to Customers and Onsite Engineers
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams 
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged in system
  • Prioritize and manage several open issues at one time
  • Prepare accurate and timely reports as and when required
  • Maintain jovial relationships with clients
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Jekson Vision is headquartered at Ahmedabad, India and also has a presence in USA, UK, Europe, Russia and Middle East. To provide high quality products, Jekson Vision focuses in value research, design, software and engineering. 

Jekson Vision has more than million man years of experience in designing and developing the Vision Inspection Systems for industrial automation domain (mainly in pharmaceutical industries). These systems comprises of various technologies like machine vision and learning, real time embedded, device drivers and a client-server application.
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