2Coms Consulting Pvt Ltd. jobs - Technical support

Greetings from 2COMS Consulting Pvt Ltd
Don't miss the opportunity
Job Title: Technical support
Exp..0-4 Yrs
Salary:- up to 4 LPA
Cab + Incentive + Shift Allowance

Shift- Day shift

Working Days- 5 Days


Work Location: Banglore(WFH)

Qualification: UG/Graduates/PG(Exp. and Fresher both can apply)
Then here's a Chance to All you Guys!

Must have:-

Fluency in English & Hindi language.

Knowledge on PC hardware, Windows OS, Wireless and Networking troubleshooting.

Typing speed minimum 25 words per min

Good to have:-

Basic Linux OS knowledge.

Any hardware Certification will be an added advantage.

Main Responsibilities

To provide best in class Technical support to customers over Phone.

Take end to end ownership of customer issues reported.

Research, diagnose, troubleshoot and identify solutions to resolve customer issues.

Follow standard operating procedures & escalate to internal teams for quicker resolution.

Document solutions in the form of knowledge base, Tech notes and Articles and help build a robust knowledge base which can be referred in the future.

Documenting all troubleshooting performed on the call in Lenovo SAP CRM.

Interview Rounds:- Telephonic mode only
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